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Russ Darrow Direct
Neenah, WI
240 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 240 reviews
February 26, 2025
Paid money down on a car to prevent it from being sold, was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was ab was getting shipped from Milwaukee. Was sold to someone else before I even got to see it. Never received an apology from sales or the manager. Was able to get my money back, still not right. Bad business!! More
by sandrasewall
Employees Worked With
February 26, 2025
Very polite, informative, thorough. Flexible scheduling. Took the time to answer all of my questions. Flexible scheduling. Took the time to answer all of my questions. More
by DEMENTER4
Verified CustomerEmployees Worked With
February 26, 2025
Answered my questions. Did a thorough check . The video was interesting to see..Great service Did a thorough check . The video was interesting to see..Great service More
by S.M.MORSE
Employees Worked With
February 23, 2025
Thank you so much for business, have a nice winter and stay warm. See you later stay warm. See you later More
by SHONGLOR
Employees Worked With
February 23, 2025
Great job on cleaning up after oil change and filling fluids, only thing is wish they would have aired up my tires since the light was on fluids, only thing is wish they would have aired up my tires since the light was on More
by Tony
Employees Worked With
February 20, 2025
I wouldn't buy from them again. I've had nothing but trouble with my purchased vehicle. Do not trust them or what they are selling I've had nothing but trouble with my purchased vehicle. Do not trust them or what they are selling More
by AVENGERDISC
Employees Worked With
February 09, 2025
Excellent communication, prompt great customer service very thorough i like the video that follows the service very thorough i like the video that follows the service More
by TAMMERS74
Employees Worked With
February 09, 2025
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service. More
by HARRINGTONHOLLY
February 09, 2025
Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. More
by ISRVSQZ
Employees Worked With
