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Russ Darrow Direct

Neenah, WI

4.0
241 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 241 reviews

November 08, 2017

Very meticulous friendly and helpful always looking out 4 us The people that Russ Darrow are so friendly they make you feel like part of the family and they truly care about your Automotive needs and what's impo More

by Ottoent357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier pretty red head, Crystalyn Pawlisz, Body Shop
November 08, 2017

My 2008 Ford Ranger I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet More

by Brian Donovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Newhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy James, John Huettl
November 07, 2017

Excellent I would definitely buy another veichle from here everyone is easy to work with! They also help find the best financing with the dozens of banks they u More

by Taz870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gafa Temirov, Shawn Lick
November 07, 2017

Easy transaction I purchased a 2014 Toyota Prius from Russ Darrow. The car was originally at a Russ Darrow dealership in West Bend. I was on a short time-line as my More

by jhook1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gafa Temirov
November 06, 2017

Great service I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy
November 06, 2017

Friendly Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it More

by Lotsofmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gafa Temirov, Andrew Jorgensen
November 06, 2017

Sales person honest. Listened well I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a g More

by Pretty grandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gafa Temirov
November 05, 2017

Purchasing a vehicle from Russ Darrow I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would rec More

by Knew2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Huettl
November 04, 2017

Great service Sheila The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) More

by Dan13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Welch
November 03, 2017

Car is great, but getting the car was frustrating I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappo More

by FoolMeOnce...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal Hanagan
Nov 16, 2017 -

FoolMeOnce... responded

I forgot to add that I agree with everyone when I say cal is a very nice salesmen, we did discuss personal life time to time while I was there, I am updating my comment because I purchased a vehicle through a different Russ Darrow 3 years back and I remember only being there for 2.5 hours, maybe my experience this time was abnormal, I am still upset about the promise of minor maintenance fix falling through but cal is a very nice guy and i do believe he didn’t know that the dealer wouldn’t cut them until he looked into it afterwards If I seek a vehicle in the future I will give Russ Darrow another shot, I just know to not have plans that day just in case lol

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