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Russ Darrow Direct
Neenah, WI
241 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 241 reviews
November 08, 2017
Very meticulous friendly and helpful always looking out 4 us The people that Russ Darrow are so friendly they make you feel like part of the family and they truly care about your Automotive needs and what's impo The people that Russ Darrow are so friendly they make you feel like part of the family and they truly care about your Automotive needs and what's important to you that's why I always go back there More
by Ottoent357
Employees Worked With
Other Employees :
Cashier pretty red head, Crystalyn Pawlisz, Body Shop
November 08, 2017
My 2008 Ford Ranger I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet of the deal the staff was very responsive and helpful in getting a no BS deal done with me and getting the truck delivered to me the day after test driving and settling on the price/drawing the contract up. Kudos to Karen for responding to my inquiry quikly! Immense thanks to John Huettl for making the deal happen and Guy James for quickly processing the paperwork. This is the way I like to do business. More
by Brian Donovan
November 07, 2017
Excellent I would definitely buy another veichle from here everyone is easy to work with! They also help find the best financing with the dozens of banks they u I would definitely buy another veichle from here everyone is easy to work with! They also help find the best financing with the dozens of banks they use. More
by Taz870
Employees Worked With
Gafa Temirov, Shawn Lick
November 07, 2017
Easy transaction I purchased a 2014 Toyota Prius from Russ Darrow. The car was originally at a Russ Darrow dealership in West Bend. I was on a short time-line as my I purchased a 2014 Toyota Prius from Russ Darrow. The car was originally at a Russ Darrow dealership in West Bend. I was on a short time-line as my other car was on it's way out. Gafa was able to get the car for a test-drive the next day. He was extremely knowledgeable about the car and listened and addressed all the questions my wife & I had. It was the best experience I ever had buying a car; he made it easy. I would recommend Gafa and Russ Darrow to anybody. More
by jhook1974
Employees Worked With
Gafa Temirov
November 06, 2017
Great service I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to thr paperwork and out the door was stress free. I would definitely purchase from them again. More
by Lisa
November 06, 2017
Friendly Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it to me and asked if I wanted a test drive. He just showed me what I was looking for and didn't try to up sell another car. More
by Lotsofmiles
Employees Worked With
Gafa Temirov, Andrew Jorgensen
November 06, 2017
Sales person honest. Listened well I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a g I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a good representative. I refer others to him. More
by Pretty grandma
Employees Worked With
Gafa Temirov
November 05, 2017
Purchasing a vehicle from Russ Darrow I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would rec I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would recommend Russ Darrow to all my friends and family. More
by Knew2
Employees Worked With
John Huettl
November 04, 2017
Great service Sheila The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) More
by Dan13
Employees Worked With
Sheila Welch
November 03, 2017
Car is great, but getting the car was frustrating I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappo I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappointed. I had one request that prevented me from looking at a different vehicle and that was to have my front rotors cut or replaced, I was promised if they make that happen then will I buy the car? so I agreed since I did like the car, but after sitting for 4 hours and having everything approved they hit me with sorry we cannot cut them, but we can get you a deal which will overall cost more than if I buy aftermarket and install them myself anyways so I regret not looking at the other vehicle I had in mind, minor venting but overall lesson is people in sales may want to help but in the end they aren’t your friend they just have a job to do so don’t let them fool you with smiles More
by FoolMeOnce...
Employees Worked With
Cal Hanagan
