Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Direct
Neenah, WI
219 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 219 reviews
March 01, 2018
Another GREAT experience! Thanks Gafa!! Gafa is am amazing salesman. He always works hard to find us the best car for our money. He is honest and has never steered us wrong. We just bought o Gafa is am amazing salesman. He always works hard to find us the best car for our money. He is honest and has never steered us wrong. We just bought our 4th car from him, and will never go to another dealership or salesman. More
by Shields1
Employees Worked With
Gafa Temirov
February 28, 2018
Friendly and accommodating The team is great to work with! Friendly, accommodating, and knowledgeable! Made my entire process very easy! Thank you very much for all of your help The team is great to work with! Friendly, accommodating, and knowledgeable! Made my entire process very easy! Thank you very much for all of your help! More
by Beth
Employees Worked With
Tony , Crystalyn Pawlisz, Body Shop
February 27, 2018
Body Shop Repair The men did a terrific job!! My car looks like the day I bought it. Very satisfied and highly recommend Russ Darrow . A person that really stood out w The men did a terrific job!! My car looks like the day I bought it. Very satisfied and highly recommend Russ Darrow . A person that really stood out was Crystal Lynn. She really does an outstanding job in her position and a great personality!! Thank you also for a wonderful loaner car. So appreciated. I would return there if ever needed in the future. The whole Dealership is awesome. More
by Dar44
Employees Worked With
Tony, Crystalyn Pawlisz, Body Shop
February 26, 2018
Car repair Didn't buy a car there, but likely would when needed. Excellent customer service. My Dodge was taken there for repair since it is a Farmers Ins recomm Didn't buy a car there, but likely would when needed. Excellent customer service. My Dodge was taken there for repair since it is a Farmers Ins recommended company. Had a small incident of driving to close in rush hour which resulted in a lot of car damaged since I hooked my car on a lift of a work truck. Car was fixed in a week, and was given a loaner car during repair. My car was done, looking brand new. More
by Vicki
Employees Worked With
Crystalyn Pawlisz, Body Shop
February 18, 2018
Mark Huth will find exactly what you want! I have worked with Mark at this dealership before and would do it again and recommend him to anyone. The service team is great too! I have worked with Mark at this dealership before and would do it again and recommend him to anyone. The service team is great too! More
by wilderness
Employees Worked With
February 17, 2018
It was good and fast The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderfu The reason I rated price good is because I can find somethings for cheaper at other places or for a better deal. Otherwise everything else is wonderful More
by Jo223
Employees Worked With
Other Employees :
Cal Hanagan, Cassidy Fancher, Sheila Welch, Crystalyn Pawlisz
February 17, 2018
Fast and fair! Very enjoyable from start to finish, one of my easiest and fairest car (truck) buying experience ever! Gafa should get 6?s! Thank you so much! Very enjoyable from start to finish, one of my easiest and fairest car (truck) buying experience ever! Gafa should get 6?s! Thank you so much! More
by Keithk589
Employees Worked With
Gafa Temirov
February 17, 2018
NO FOLLOW THROUGH, TELL YOU WHAT YOU WANT TO HEAR. DONT GO TO RUSS DARROW! HORRIBLE FOLLOW THROUGH! HORRIBLE FINANCE MANGER! WORST CUSTOMER EXPERIENCE! TELL U WHAT U WANT TO HEAR TO GET YOU THERE. ST DONT GO TO RUSS DARROW! HORRIBLE FOLLOW THROUGH! HORRIBLE FINANCE MANGER! WORST CUSTOMER EXPERIENCE! TELL U WHAT U WANT TO HEAR TO GET YOU THERE. STAY AWAY More
by Angel
Employees Worked With
February 15, 2018
Great experience I was looking for a specific vehicle. I saw there was one in Sheboygan. I called the dealership hoping that they might be able to bring the vehicle to I was looking for a specific vehicle. I saw there was one in Sheboygan. I called the dealership hoping that they might be able to bring the vehicle to Appleton. They we're more than accommodating and the price was already set at a very reasonable price. Brent was my dealer and he was my sales rep any really knocked my socks off. Just a super nice guy and made the transaction smooth. I was looking for a specific amount on my trade-in they beat it and I couldn't be more pleased with a vehicle I purchased. Thanks again guys! More
by Scribpw
Employees Worked With
Brent Weinberger
February 09, 2018
Quick and efficient I had my car in for an oil change and tire rotation. I added a couple extra recommended services and was still out within an hour. I had my car in for an oil change and tire rotation. I added a couple extra recommended services and was still out within an hour. More
by Shellsbells
Employees Worked With
Sheila Welch
