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Russ Darrow Direct

Neenah, WI

4.1
242 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 242 reviews

May 11, 2018

Always a good experience For myself, and for friends and family, every single one of us has always had no less than an exceptional experience at Darrow. Whether buying or serv More

by BACAStrings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Weinberger, Sheila Welch
May 08, 2018

need to know prices I was told a price for a cabin filter and that’s the same price on the specials also, and then she comes back and says the price is higher due to year More

by Tar7263
Recommend Dealer
No
Employees Worked With
Sheila Welch
May 02, 2018

Body Shop Fast Tony did an excellent job with my body parts. Totally happy with my experience and the pricing. I was happy they could fit me in More

by BoltGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body Shop
May 02, 2018

Oil Change John was fast and friendly. I was and am always very happy with the service that they do at this dealership. Cassidy and his team do a great job. More

by BoltGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Cassidy Fancher
May 02, 2018

Mark Huth was great to deal with. There was no pressure. I had initially thought we were not going to work out a deal but Mark followed up with me and we wor More

by John Daft
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018

Mark Hutu Mark was amazing to work with- very knowledgeable and respectful and no-pressure. He was able to bring a vehicle from another Russ Darrow for us and w More

by Tatertot1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2018

No hassle Just drove to Appleton service center, scheduled a service, got my vehicle in 40 mins. While driving back home, the car was very smooth. All Minor iss More

by Btms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Welch
April 27, 2018

Front tire alignment I brought it in the Russ Darrow in Appleton after purchasing it from the Wauwatosa location and noticed on my way home that the steering wheel was not More

by Dodge ram
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassidy Fancher
April 26, 2018

Customer Focused I've worked in the contact center business for 24+ years. In my centers, it's vital the front line agents provide customer care beyond expectations, More

by Hughes1241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystalyn Pawlisz, Body Shop
April 22, 2018

Great experience. Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehi More

by Tom Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Newhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy James
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