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Russ Darrow Direct
Neenah, WI
268 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 268 reviews
April 13, 2025
Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More
by Rudolph.fuss
Verified Customer
April 11, 2025
Went in the other day for a specific car, sticker physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the way back home. Started working a deal right away as soon as I got home less than 2 hours later by texting the salesman and the price magically jumped to $26,411. Absolute scam dealer. All the salesman kept saying was that market prices change, that their car was the best, and asked how we could move forward with the sale. The car had an accident on carfax, a windshield that needed replacing, and a scuffed up rear bumper. Mind you, this thing is ONE year old. Long story short, found the same vehicle (Year, Make, Model and Trim) just 100 miles away from them and went the next day and purchased it. Clean Carfax, 11,000 LESS miles, no problems to the body, and a perfect windshield. OH, and the 2nd dealer gave me the discount I requested, AND gave me top dollar for my trade too. Russ Darrow wouldn't even give me $100 off the price......Shop elsewhere folks. This place is the equivalent to a slumlord for those of you who rent. Watch the episode of Seinfeld called "The Dealership," as this is what you can expect at this place. More
by Nate
Employees Worked With
April 11, 2025
Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment More
by KASOMONROE
April 09, 2025
The service was great. Caleb was friendly and very helpful in helping me find a vehicle. Also showroom was very clean as was the lot. Caleb was friendly and very helpful in helping me find a vehicle. Also showroom was very clean as was the lot. More
by CHARLENE2
Employees Worked With
Caleb Wolfrath
April 09, 2025
They are always ready to answer yout questions there service is excellent and are awesome service is excellent and are awesome More
by SELLENBECK
April 08, 2025
Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. including the people in sales, financing, and service. Good experience overall. More
by DENISEMURIE52
April 07, 2025
The tech found the cause of a squeek that another dealer dhdnt/couldn't. Yay! dhdnt/couldn't. Yay! More
by SHERYLKOBS
April 05, 2025
Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went nice and smooth as I like! Can’t be any happier! Had a wonderful experience with service staff also. Thank you Russ Darrow! More
by JOANA
April 02, 2025
I e joy being able to see the service being done and I appreciate great customer service. Thank you appreciate great customer service. Thank you More
by TERESA.PELTIER
Employees Worked With
