Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.4
122 Reviews

122 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

Sort by
August 28, 2025

Very pleased with the service will come back with any problems I have always call Russ Darrow when I have a problem More

by Mamapat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan
Report | Print
Aug 28, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 28, 2025

I was very pleased with the service. My car looked good and sounded good when I left. The video of the work being done was new and gave me a sense of competent service. More

by Mrmsledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 27, 2025

Lied to me about my warranty still remaining active. Turns out it wasn't and my service wouldn't be covered. More

by RYANALVARADO1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
2.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Ryan, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 26, 2025

I’m continually impressed by how much the Service Department has really stepped up. Aaryn (new to me) was courteous, polite and knowledgeable! I look forward to working with this team again. More

by SONJA.OHREN1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaryn
Report | Print
Aug 26, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 24, 2025

The person that I worked with was very nice and informative. The wait time was right what they told me. They kept me informed and sent me a video of what needed to be done with my vehicle. I defini More

by turner.c
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 20, 2025

Ongoing issue not resolved year 2. I need someone to please fix my jeep Thank you More

by landladyls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
2.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 14, 2025

Quick and efficient. I liked the honest and directness of the salesperson. Quiet inside the waiting area More

by mdk5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Aug 15, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 11, 2025

So far, so good. It definitely drives better than normal. Super grateful for the team! One less stress. More

by Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan And The Service Tech
Report | Print
Aug 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Collision Center Of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 09, 2025

The service is so professional & in a timely matter. I was in & out on a Friday in a hour& half. More

by curties68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

August 09, 2025

Gr8 service. Knowledgeable and friendly staff. Speedy and smart. Free car wash. Convenient location. Boom. More

by THOMASPATRICKRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaryn
Report | Print
Aug 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

1
2
3
4
...
13