Russ Darrow Collision Center Of Madison

I have been taking my car since I bought it. They always do an excellent job. Everyone is friendly and the waiting area is comfortable with the added bonus of popcorn and coffee. They always do an excellent job. Everyone is friendly and the waiting area is comfortable with the added bonus of popcorn and coffee. More

Excellent service! ! All my needs were met and then some! Jess in the service dept. goes above and beyond! ! All my needs were met and then some! Jess in the service dept. goes above and beyond! More

Great sales experience and great Finance manager! It was quick, in and out, efficient process. It was quick, in and out, efficient process. More

I was in a time pinch and they were able to get me in and out really quickly. out really quickly. More

They communicated well about repairs. Fixed vehicle in timely fashion, but did not wash car Fixed vehicle in timely fashion, but did not wash car More

This is the 5th time in 3 months I have brought my car in for service for the same issue. I do not blame your people. They are good and mean well. I blame your systems and the lack of training for your peopl for service for the same issue. I do not blame your people. They are good and mean well. I blame your systems and the lack of training for your people. After biting Volvos and VWs for the past 25 years. This is my first Kia. Not impressed so far. More

Russ Darrow Kia always delivers great service! It is easy to schedule appointments and they answer all my service questions to my satisfaction. They get me in and out quickly for my oil changes, t It is easy to schedule appointments and they answer all my service questions to my satisfaction. They get me in and out quickly for my oil changes, tire rotations, and other maintenance needs. I have had Kia’s for 10 years now and have always gone to them for service and they have been great every time! I highly recommend them! More

Sold a car without working horn, wasn’t told there was an additional key. Over $300 to purchase new one. Water damage non reported in front lights. They were very disorganized. I was afraid of being stran additional key. Over $300 to purchase new one. Water damage non reported in front lights. They were very disorganized. I was afraid of being stranded there after being promised I would be able to drive my car home that day. I have yet to report non working seatbelt. Who sells you a car and has you drive it for over a eeek and a half without a working horn?? Also, before buying vehicles I was told second key would be looked into. I had no idea they didn’t have one and would charge over $300 for an additional one! More

Eric worked with me every step of the way and was very patient as I gathered information. patient as I gathered information. More

My whole experience with Russ Darrow has been a nightmare so far. I purchased a certified preowned 2024 Carnival with less than 15,000 miles and had it for 4 days before the check engine light came on. It so far. I purchased a certified preowned 2024 Carnival with less than 15,000 miles and had it for 4 days before the check engine light came on. It spent over 5 weeks in the shop and then when I picked it up I barely got out of the driveway and the light came back on! They then had it for 4 more days and assured me it was fixed. I had it for 24 hours and the check engine light is back on. Communication is sparse and does not come unless initiated by you. Lack of empathy. Overall just horrible experience. This is not what you expect when buying a newer vehicle with such low mileage. At this point I’ve lost all trust in them and am now stuck with a vehicle I don’t trust. Buy from literally anyone else!!!! I did call again and spoke with a nice lady that empathized with my situation and assured me I would hear from the GM tomorrow. Time will tell, but at this point I’m not holding my breath. More