Back

Russ Darrow Collision Center Of Madison

Madison, WI

4.3
98 Reviews
Contact Dealership

6525 Odana Rd

Madison, WI

53719

Directions

Filter Reviews By Type

Showing 98 reviews

April 16, 2025

Excellent service as always. Prompt, cheaper than I expected from a dealership. Friendly guys in the office. More

by josh1arm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
Apr 16, 2025 -

Russ Darrow Collision Center Of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mauro Perez Jr. mauro.perez@russdarrow.com

April 16, 2025

Got in right away and had someone assigned immediately. Done quickly and was completely satisfied More

by SSHOWERS2732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mauro Perez Jr. mauro.perez@russdarrow.com

April 16, 2025

Service was prompt and every service person was friendly. The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch. More

by robertrstroud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

April 14, 2025

They were quick to get my vehicle in and they did a good and fast job on my car and they even washed it. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 13, 2025

The people who work here know what they are doing. I trust them to do things correctly. They are AWESOME More

by CAROLCAT450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Russ Darrow Collision Center Of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

April 12, 2025

I was at the dealership for an oil change. I made my appointment online but must not of finalized the appointment. I went to the dealership when I made the appointment only to find out they More

by R4HILMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric service writer
Apr 12, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

April 12, 2025

Said the work would be charged for three hours work and then told me the front brake lines were better and that was the reason for the reduction. Greaewss left on my door handle when I picked up my car. More

by DUJ60888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe K.
Apr 12, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

April 12, 2025

Easy, quick and simple. The customer service was nice and the whole process was easy and not complicated so it made me feel relaxed. More

by NATHANALLEN21506
Recommend Dealer
Yes
Apr 13, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 12, 2025

I was told I need an appointment to replace a recall switch. When I arrived fir the service, I was told they only needed the VIN, then would order the part. I drove over there, so they could get the VIN More

by DENAMARK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Russ Darrow Collision Center Of Madison responded

Dena, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

April 11, 2025

Eric Pieper very helpful and explained things so I could understand them. Everything was done efficiently. More

by deb
Recommend Dealer
Yes
Employees Worked With
Eric Pieter
Apr 11, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mauro Perez Jr. mauro.perez@russdarrow.com

2
...