Russ Darrow Collision Center Of Madison

I always feel well taken care of and know they will take care of anything that comes up with my vehicle care of anything that comes up with my vehicle More

Very friendly staff, all the work that was done explained in a way I could understand. They even sent a video of what they did to the car showing what they did. Awesome! in a way I could understand. They even sent a video of what they did to the car showing what they did. Awesome! More

Friendly staff and very professional and communicative. Kept me informed and made it as easy as possible Kept me informed and made it as easy as possible More

The service area was very prompt. They explained the process of my time at the dealership. The video was clear, the explanation was concise. It was a very good experience. They explained the process of my time at the dealership. The video was clear, the explanation was concise. It was a very good experience. More

Gets back to you tries to make you happy Jess is great to work with work with More

Excellent Really excellent very pleased with the service. Really excellent very pleased with the service and will continue coming back. Really excellent very pleased with the service and will continue coming back. More

Jess was so helpful! Kia towed my car to Metro Kia (I hate that place) by mistake - they had to retow it to Russ Darrow. I called Jess and her colleague crying from being Kia towed my car to Metro Kia (I hate that place) by mistake - they had to retow it to Russ Darrow. I called Jess and her colleague crying from being stressed and they both reassured me everything was going to be ok and that they thought my vehicle would be fixed same day, but if not, they had options for me to still have a vehicle. I just always have great experiences with Russ Darrow! More

I spoke to a manager more than a couple weeks ago, but still have not had any action taken. I was told that it would be “made right”. I can’t imagine having less trust in a company. I bought a 35K$ car an still have not had any action taken. I was told that it would be “made right”. I can’t imagine having less trust in a company. I bought a 35K$ car and paid extra for the maintenance package. I’m regretting that decision. More

Very bad communication. You lost a good customer. We would have purchased a new car from you. You don't deserve our business. You lost a good customer. We would have purchased a new car from you. You don't deserve our business. More

Friendly customer service team. KIA team does a great job at keeping customer informed of what is being done and the time frame. The Tech video of your car in the service departmen KIA team does a great job at keeping customer informed of what is being done and the time frame. The Tech video of your car in the service department is nice touch. More