Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
Madison, WI
220 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
220 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
Sort by
March 03, 2025
Verified Customer
March 02, 2025
It was nice to be able to make an appointment for an oil change rather than waiting first come first serve. The video sent during service was also a nice touch change rather than waiting first come first serve. The video sent during service was also a nice touch More
by SHZAHLER
Employees Worked With
March 02, 2025
Chris is a great person to deal with one of the reasons I buy my vehicles there buy my vehicles there More
by JGREDTRUCK
Employees Worked With
February 28, 2025
Took good care of my van. Cared about my needs. Went above and beyond for me. Cared about my needs. Went above and beyond for me. More
by phylsfollies
Employees Worked With
February 28, 2025
I called and spoke to a service representative. I asked if they still provide the complimentary AAA safety check. They said they did and they can perform a nulti-point inspection as well. I aske I asked if they still provide the complimentary AAA safety check. They said they did and they can perform a nulti-point inspection as well. I asked if they could do it all the same day and was told, yes, and to feel free to stop out anytime. I drove there within the hour, pulled in to the service area, checked in and within 45 minutes my truck was ready to go. Fortunately, no issues or concerns were identified. A video of the inspection was provided which I thought was very nice. I received the service paperwork, my key fob, and I was out the door! A very pleasant experience all-in-all! More
by GaryJoeS
Employees Worked With
February 28, 2025
Always a great experience Clean, friendly, hot coffee and Snacks. Free shuttle service. My service writer is very good. and Snacks. Free shuttle service. My service writer is very good. More
by Daas
Employees Worked With
February 27, 2025
Was able to get in quickly to have techs look at underside of car for noise. Problem fixed and on my way faster than I anticipated. Always have good service from my service department advisor Chris. underside of car for noise. Problem fixed and on my way faster than I anticipated. Always have good service from my service department advisor Chris. More
by mrskwalls
Employees Worked With
February 27, 2025
To my knowledge this dealership do not have customer loaner cars, yes, dead electrical problem happened on weekend, dealership did not stock battery for this jeep. Per looking up problem on pc, seems it loaner cars, yes, dead electrical problem happened on weekend, dealership did not stock battery for this jeep. Per looking up problem on pc, seems it is a common problem, I hope Chrysler can figure it out for the future. More
by MRTJMO
February 26, 2025
I was well treated and helped. I am very pleased, I will come back for sure! I am very pleased, I will come back for sure! More
by Nadia D
Employees Worked With
February 26, 2025
In the 30 years I have been driving, the service team at RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team RD has been the best I’ve ever worked with. I will continue to give my business to the RD service team as long as I live in this area. Sales team not so much. As my previous lease was about to expire, I was exploring options to buy or refinance. The salesman pushed for another lease, which I did not want, and offered few options. More
by steve_j_delgado
