Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Service center is a complete scam. I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the c I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the catalytic converter because the bolts were rusted. Sent me a “quote” of $1888.28. They supposedly fixed it and I go to pick it up after work, and within two seconds of starting up my vehicle there was another very loud noise that wasn’t there when I dropped my vehicle off originally. Mind you this quote covered the $200 diagnostic fee. The fee to make sure the service tech looks at everything that could potentially be wrong. I call the next day, get put on hold forever just to be told Dennis would call me back. Dennis took hours to call back each time I had called. Either Dennis is overworked or doesn’t care because each time I talked to the guy it was like talking to him for the first time. I literally had to tell him I didn’t have my warranty five separate times. I explained to him that the noise was not there when I dropped off the vehicle and he swore he drove my car himself and didn’t hear anything. I said I heard it right away. He gave some pushback because I told him I was not going to pay another diagnostic fee. Had to go drop off my car again. Dennis calls me to tell me I needed a new drive train because my bearings are bad, no further explanation other than it’s going to cost me another $2000. Sends me another quote but this time it’s just an excel spreadsheet with no numbers on it. Huge red flag. I was getting feedback from others who say that’s what they do when they don’t want you to know they’re scamming you. I picked up my vehicle and took it to another repair center. Todd’s auto in Lomira looks at it and said the only thing that was needing fixed was the heat shield that the Russ Darrow tech bent. Todd’s bent it back and didn’t charge anything to look at my car. Makes me wonder if I needed to pay $2000 for the original issue. My car has been fine since. It’s sad in this economy that people are still getting scammed by these dealerships. Nobody has $2000 sitting around, so that was a big chunk of change for me. Do yourself a favor and support your local mechanic. I want nothing to do with this business including buying a car. More

Worst service I ever had! Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my doo Adam the general manager is a horrible manager who doesn't care about customer complaints. My vehicle went in for warranty work and they broke my door panel and told me it's $120 to replace. I refused to pay for something they broke and was told they would put the broken one back on. After 4 hour of sitting there, they brought my van back with a broken headlight seal and fluid in the headlight. The manager left instead on dealing with the issue and said he will call tomorrow. He called the next night after we contacted him and spoke to my husband. Adam refused to talk to the mechanic about this and refused to check security cameras. He made a comment to my husband saying he's a xxxxty husband to let his wife sit at a dealership for 4 hours. My husband told Adam he was at work, Adams response was yeah right, you probably don't have a job. Adam then said to my husband how it's funny that as soon as his wife noticed the headlight and fluid he was able to be at the dealership in 10 minutes. My husband was on his way home from work, in Milwaukee and when I called after noticing the headlight he came straight to the dealership instead of going home, since they already screwed us with breaking the door panel and trying to charge us for a new one. My husband kept telling him that he is the general manager and this is his job. The conversation ended with Adam saying he would not look into this situation and told us to take care, take care of our xxxxty van, and our xxxxty headlight!!! More

Always a pleasant and efficient service visit, quick service and friendly associates. Would recommend for all service needs. service and friendly associates. Would recommend for all service needs. More

Fast and friendly experience. Katie is always by pleasant and knowledgeable. Quick drop off and pick up. Katie is always by pleasant and knowledgeable. Quick drop off and pick up. More

I have had sum bad experiences with the service department in the past. Good news. That was the past. Today is the present. The service advisor Katie was very easy to do business with. Made you fee department in the past. Good news. That was the past. Today is the present. The service advisor Katie was very easy to do business with. Made you feel like a valued family member of the Russ Darrow family. Price for 4 new tires with alignment was very competitive. True reason on why Russ Darrow got my business was being fair and non judgemental. Showed empathy and care for both vehicle and my needs as well. Give Russ Darrow Jeep another look for both Sales and Service. More

They did a good job fixing my car with what was wrong with it and all with it and all More