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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.1
199 Reviews
Call Service Center (262) 429-8403

199 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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May 16, 2025

Clean facility, friendly and knowledgeable people but prices are outrageous. My vehicle has 66k miles and it's on the 2nd trany.. We are in our 60s and don't hotrod. If this keeps up, I'll be selling it More

by Tom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your feedback, Tom. We will share your comments with the team, and please don't hesitate to reach out to us directly to discuss your concerns further. We appreciate your business and hope to see you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

You are always accommodating and very professional. I will only take my car to this dealership. I find your Service Department to be excellent and Friendly, delivering World Class Service!!! Thank you More

by rrdjtjdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2025

The dealership is fine. Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! More

by CHARLENE112856
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Falconer
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us, Charlene. Please don't hesitate to reach out if you have any questions or concerns, we are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2025

Great service and done in a timely manner. Thank you for great service as always More

by mgs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Zarling, Paul Padron
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May 11, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2025

Frustrating and inconvenient They cancelled the appointment after jeep was left on lot, I was 'contacted' via a voicemail left at the wrong phone number because they no longer had the part that the More

by fatboygumption
Recommend Dealer
No
Employees Worked With
Miranda Zarling, Miranda Zarling
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May 14, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Awful. This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at th More

by CASSIE.WIMER
Recommend Dealer
No
Employees Worked With
Josiah Hermann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
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May 12, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Cassie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2025

Friendly service people. Quick service. Convenience in everything that they do. Loyal to their customers. More

by KAPELKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 07, 2025

They were very helpful and took the time to find vehicles ahead of time to test drive Sam and Tony were awesome to work with More

by AJTORRES417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew,Sam
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May 07, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 06, 2025

Great place Great people . Worked with me to get the deal done at the perfect price ! Highly recommend ! !! More

by MOTONICOMILWAUKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe in sale and Mr Garcia 100 stars
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May 06, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2025

Quick, Easy, Fair! The staff has been very welcoming, positive and knowledgeable. I love my new JEEP! More

by SKTESKA
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling, Miranda Zarling
Report | Print
May 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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