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Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

West Bend, WI

4.3
132 Reviews

132 Reviews of Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

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January 22, 2025

I had a great experience at Russ Darrell. The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work w More

by CHRISMCDONALD30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chris, and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

January 21, 2025

Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand on More

by DYLANRAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 20, 2025

Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job! More

by cschultz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Josiah here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 19, 2025

Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done. More

by TTISCHENDORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2025

Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor More

by scott.j.van.slyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. More

by ALLEN34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAUN WILSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2025

Very clean, friendly staff. Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or ca More

by lmv32800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob in Service Team
Jan 18, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 16, 2025

Good job, the aervicewaa good and everyone was helpful. Look forward to seeing you again More

by VETTER.LAURIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 17, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Laurie, Thanks for sharing about your service experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2025

I was very pleased with Russ Darrow service dept. very unusual situation and they understood the problem I had with a used vehicle I purchased. More

by 1SINBADMARINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Herman
Jan 16, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 12, 2025

Top Notch I like the wheel alignment and tread depth drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. More

by trpet70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 13, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

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