Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wedne dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again to check on the status of my vehicle, asked for the service writer and was informed by him that I had a different service writer even though he initially took care of me. I spoke with a new service writer and received an update on my vehicle but that they were waiting on my extended warranty. I was told i would get a call back on Friday early morning, again no call. I had called back again Friday and was told of an update on my vehicle. I could pick the car back up for weekend but it wasn’t fixed yet and would need to come back on Monday! I decided to keep the vehicle there since I was told Tuesday (1 week it had been in the shop) it be done. I asked to be provided of an estimate of the work I would need to pay, I was told it would be sent…again nothing. Monday nothing. It took me calling mid-morning Tuesday again to follow up on my car. Was told it was done and that I could pick it up that afternoon. Again I asked for costs, was told it be sent to me within the hour, nothing. I didn’t receive the estimates in my email until 20 mins before the shuttle came to pick me up to get my car. I had 2-3 days of work tops done to my vehicle and I was inconvenienced for a week. The customer service and communication was absolutely horrible. I have received more calls and texts about this survey feedback then when I did have my car at your service department. I have zero intentions of ever coming back to this Jeep dealership. Next time I need to take my Jeep in for service I will go out of my way to avoid this type of experience. More

Very professional. Always does a great job and very nice staff. Great service and fast Always does a great job and very nice staff. Great service and fast More

Overall Russ Darrow Jeep is a great dealership! We ran into Blake our salesperson and he is awesome! He is always is very approachable and kind. We ran into Blake our salesperson and he is awesome! He is always is very approachable and kind. More

Jo was friendly, professional and efficient. I very much appreciated his help. I always have a great experience when I’m here, the staff are welcoming and knowledgeable. The facilities are well I very much appreciated his help. I always have a great experience when I’m here, the staff are welcoming and knowledgeable. The facilities are well kept and clean. There is always snacks and beverages for customers available which is nice especially when, depending on the service, you might be there a little while. More

For a new building. The layout sucks. Only one tv channel.not good. Friendly people. The layout sucks. Only one tv channel.not good. Friendly people. More

Bought my last 2 cars from Russ Darrow and will probably buy my next one as well. buy my next one as well. More

Russ Darrow is convenient and professional to deal with. It would be nice if the on line scheduling was more user friendly. But on site service is great. It would be nice if the on line scheduling was more user friendly. But on site service is great. More

Love the new building compared to the old building. Waiting area is very nice and comfortable. Waiting area is very nice and comfortable. More

They are fast and efficient. Comfortable waiting area and exceptionally friendly people. Definitely worth the trip Comfortable waiting area and exceptionally friendly people. Definitely worth the trip More

Worked with me to get Durango with no high pressure tactics and was a good experience tactics and was a good experience More