Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Trustworthy, friendly and FAST Love this place and this team! They always get my car checked out and taken care of quickly, reasonably and personably, and it’s a nice place to be wh Love this place and this team! They always get my car checked out and taken care of quickly, reasonably and personably, and it’s a nice place to be while you’re waiting, too. Recommend 100%. More

Pleasant as usual They are all so friendly and accommodating. Larry Sabel makes it a point to check in on me when ever I’m in and he is working. Checks to see if we are They are all so friendly and accommodating. Larry Sabel makes it a point to check in on me when ever I’m in and he is working. Checks to see if we are enjoying our vehicle. 3 in total thru Russ Darrow. Will always recommend Larry and Russ Darrow. More

Car detailing They had my car for almost 8 hours to Detail it. Finally I told them I am going to be there at certain time to pick up it better be ready. It was wax They had my car for almost 8 hours to Detail it. Finally I told them I am going to be there at certain time to pick up it better be ready. It was waxed but windows were not even cleaned. I called twice to see when it was going to be done and the guy said whoever was doing it was a perfectionist and he was taking a lot of time to get scratches out. Last time I will take my car there. Should not take almost 8 hrs and windows are not cleaned. Very disappointed. More

Very friendly Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion Any time I have questions they are always willing to help. They get my vehicle in fast and back to me in a timely fashion More

2012 Jeep Fire Repair Kate and Tyler we’re awesome with dealing with repairs to my 2012 Jeep Grand Cherokee do to a fire caused by a recall. I can not say the same for the Kate and Tyler we’re awesome with dealing with repairs to my 2012 Jeep Grand Cherokee do to a fire caused by a recall. I can not say the same for the customer service given by Jeep, If not for Kate and Tyler this experience would have been terrible. More

Left with uneven tire pressure We had an appt for a recall. Recall taken care of. As husband left dealership the tire pressure light came on. We own a 2018 Grand Cherokee Limited. We had an appt for a recall. Recall taken care of. As husband left dealership the tire pressure light came on. We own a 2018 Grand Cherokee Limited. It indicated that the tire pressure was uneven on all 4 tires. The tech left the tire pressure on the screen. Know that the pressure was off, You would think the tech would adjust the pressure in the tires. Husband called service dept. Once he was home. He was told that the techs don't always have to correct the pressure. REALLY? it takes only a few minutes! After spending $$$ on a new vehicle you would think it would have been taken care of. Russ Darrows service dept hasnt changed!! Reputation is what it is from past experiences and disappointments More

Found more wrong with my car I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine I had a new engine out in my car. They did it wrong and now I went to have my oil change somewhere else and they showed me under my car how the engine skirt was installed wrong and it is completely loose. This is all after Dan domask lied about the history of the car when I bought it. The mechanics really don't know how to put a car back together. Worst dealership ever. More

Oil change and bulb replacement visit Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing t Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing that she and other employees enjoyed having me as a customer. More

Oil change service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this team More

Changing of oil and rotating of tires I was very satisfied with the workmanship and quality of work done to my Jeep. I was informed about what the technician was going to do to my Jeep and I was very satisfied with the workmanship and quality of work done to my Jeep. I was informed about what the technician was going to do to my Jeep and what exactly the cost would be. Satisfied customer. More