Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Took my vehicle in for a recall and potential warranty issue. The service department went above and beyond to make sure I was satisfied with the outcome. Thanks again! issue. The service department went above and beyond to make sure I was satisfied with the outcome. Thanks again! More

Dealer comp new car maintenance Prompt no appointment oil changes, tire rotation, multi point inspection and a car wash included. Made no difference that I bought my car from a diffe Prompt no appointment oil changes, tire rotation, multi point inspection and a car wash included. Made no difference that I bought my car from a different Darrow dealer. Friendly service. More

Although it took quite a bit of time the did everything to make the experience as good as possible. They care about their customers. Good experience to make the experience as good as possible. They care about their customers. Good experience More

Detail work Spent $150 on a car detail and it was awful, they had my car the whole day... the seats didn’t even get a wipe down. The young kid who did it apologiz Spent $150 on a car detail and it was awful, they had my car the whole day... the seats didn’t even get a wipe down. The young kid who did it apologized and said they sold a bunch of cars... and the lighting is bad in the shop so they can’t see?! I felt bad for him but sent it back in for another 30 min... still not great but I had to leave. More

2016 Dodge charger The people are very courteous and her helping me work through a rattling noise in the front end of the car front struts were ordered and will be sched The people are very courteous and her helping me work through a rattling noise in the front end of the car front struts were ordered and will be scheduled for next week. Couldn't ask for more very happy that they're skilled staff was able to hear and recognize the sound I described. More

Amazing service Everyone here was very friendly. They got my car done very quickly and they even washed it for me! I would highly recommend this dealership. Everyone here was very friendly. They got my car done very quickly and they even washed it for me! I would highly recommend this dealership. More

Great Service . I was updated by Amanda with what was needed every step of the way. Adam recommendations were right on. Chad set me up with the right people to make . I was updated by Amanda with what was needed every step of the way. Adam recommendations were right on. Chad set me up with the right people to make it all work More

Disgusting I selected one star because I couldn't select zero stars. Poor customer service, they wouldn't make eye contact, one guy was more interested in picki I selected one star because I couldn't select zero stars. Poor customer service, they wouldn't make eye contact, one guy was more interested in picking his scabs than assisting the other lady at the counter with finding recall information- but he at least entertained the idea that there was an active recall on the vehicle, the lady rolled her eyes and kept telling us we were wrong. We were there for a schedule detailing. I guess asking about additional service violates dealership etiquette. Ended up paying about $180 for the detail which constituted of an amoral wipe, a break light failure notification, and a lost/stolen center console change tray. When we asked about the change tray, of course it wasnt in the vehicle to begun with, the guy couldn't be reached who did the detailing, and the break light error was there the whole time. These people are rude and have no business being in customer service. The detailing was a waste- I could have done what they did at the local carshwarsh for $20. I'm so disappointed. More

Oil Change Can someone explain to me why every time I get a oil change the service department wants me to purchase a cabin filter and other products for a enormo Can someone explain to me why every time I get a oil change the service department wants me to purchase a cabin filter and other products for a enormous price but then to top it off want to charge me a service charge to put it in and I didn’t even request this service. I understand they are operating a business but to have repeat customer return you should not try to create unnecessary expenses. I do not need a call back for a explanation as well. More

Chrysler 200 no heat Very dissapointed that the service department could not find the root cause of the problem. There answer was to replace 5 different items at a cost of Very dissapointed that the service department could not find the root cause of the problem. There answer was to replace 5 different items at a cost of over $1,000. Not knowing what make be the problem is disheartening with today’s technology. More