Russ Darrow Chrysler Jeep Dodge RAM of West Bend - Service Center

Compassionate and friendly He seemed to genuinely care about the issues I was having with my vehicle. about the issues I was having with my vehicle. More

What time just to check in was too long I was told to wait 10 mins to check in and I waited 30 wait 10 mins to check in and I waited 30 More

Great dealership addressed all of my concerns. I will defiantly go back there in the future. I will defiantly go back there in the future. More

Josiah was extremely helpful and thorough. I really appreciated the video that was received after my service I really appreciated the video that was received after my service More

I arrived for my 2pm appointment which I made in the morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have ca morning. The very young service advisor told me it would be at least a two hour wait. I told him that I have an appointment. He says you must have called the call center. I said no, I called the dealership and selected 1 for service. He goes on to say yeah if you call the call center, they don't know what is going on here. And they have two others coming in at about the same time for oil changes. Then he states an oil change takes about an hour. My wife also brought the Jeep at the same time for an emissions test. He told her that would be about a 45-minute wait. We decided to leave the truck for the oil change and come back in two hours. 35 minutes later they call and tell me my truck is done! Never even suggested I have my tires rotated as I had just shy of 6k miles on the truck and the mechanic noted that the rear tires were at 8 and front at 11. Anyway, when we returned, they got the jeep in right away for the emissions test. Had I known they could have the truck done in 35 minutes I would have waited instead of leaving. Since we thought it would be about 2 hours, we wasted a trip home and back. I may consider service and buying my accessories for the truck at another dealer now. More

Outstanding service resolving a warranty problem Thank you very much. Jordan! He went above and beyond. you very much. Jordan! He went above and beyond. More

Great service experience, always quick and easy. They always make it such a seamless process They always make it such a seamless process More

I appreciated that the service they offered was the very service they completed on my vehicle. service they completed on my vehicle. More

Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle She was very communicative and thoughtful of me and my business when servicing the vehicle More