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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
687 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 687 reviews
August 05, 2024
I was very unhappy with the way the extended warranty was pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I work pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I worked with. I believe this is a problem with what they are directed to do by management. More
by steveo4328
August 05, 2024
Everyone was very friendly, professional, and knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. I had my two boys with me - ages 5 and 7 - and the staff was welcoming and helpful when they got a little squirrely near the end. A great and efficient car buying experience! More
by alisonmary51
August 05, 2024
Kyle Schmidt and the Russ Darrow Team were a pleasure to work with. Highly recommend! work with. Highly recommend! More
by J.J. Short
Employees Worked With
April 20, 2024
My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done. As always great sales people and the finance manager gets the job done. More
by mjg
March 31, 2024
A absolute great buying experience. Friendly staff , clean showroom . Lots of cars to pick from Friendly staff , clean showroom . Lots of cars to pick from More
by campdizz22
March 29, 2024
Russ darrow of West bend is a great place service was the best Dan damask did a great job. best Dan damask did a great job. More
by cdalton
March 25, 2024
Everyone was super professional and did their best to get me rolling in my new to me Ram! me rolling in my new to me Ram! More
by JS
March 24, 2024
Shaun Wilson was knowledgable, respectful, funny and overall wonderful! he helped us find our perfect vehicle! overall wonderful! he helped us find our perfect vehicle! More
by tangosplace
March 20, 2024
Stay away! ! Purchased a vehicle and had problems immediately, the touch screen wasn't working and the suspension is off. I was told that they had 2 service tech ! Purchased a vehicle and had problems immediately, the touch screen wasn't working and the suspension is off. I was told that they had 2 service techs take my vehicle out and could not replicate the problem. I drive through the city streets feeling like I am on a boat, rocking side to side and the rear end swinging side to side. Supposedly they said they replaced the touch screen, yet I still have problems with it. It took them 2 weeks to do this and I was told they would contact me to let me know what was going on, but no one called. They had me contact a different dealership that dealt with my vehicle and explain the problem. I did that, and was told that they would talk to the techs and get back to me. No one did. I ended up calling them, to find out that the service person I talked to contacted the service rep where I purchased the vehicle and explained to them what needed to be done and that they needed to contact me to make arrangements to fix the problem. 2 days later and I am still waiting for someone to contact me. More
by regret purchase
March 16, 2024
Kyle was a joy to work with while buying my new RAM Truck! Not your typical pushy robot script sales man. If you find yourself at Russ Darrow in West Bend Wi. looking to get into a new car or truck, I Truck! Not your typical pushy robot script sales man. If you find yourself at Russ Darrow in West Bend Wi. looking to get into a new car or truck, I would suggest you gravitate towards him. More
by c_diesel2
Employees Worked With
Other Employees :
Justin Hanna, Jon Corey , both 5 stars
