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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
686 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 686 reviews
January 15, 2025
I was very pleased with Russ Darrow service dept. very unusual situation and they understood the problem I had with a used vehicle I purchased. very unusual situation and they understood the problem I had with a used vehicle I purchased. More
by 1SINBADMARINE
Verified CustomerEmployees Worked With
Joe Herman
January 12, 2025
Top Notch I like the wheel alignment and tread depth drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. More
by trpet70
Employees Worked With
Service Dept
January 03, 2025
Unethical, immoral, bad business practices, nonexistent customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for y customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership More
by Marathonerleo
November 22, 2024
Service center is a complete scam. I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the c I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the catalytic converter because the bolts were rusted. Sent me a “quote” of $1888.28. They supposedly fixed it and I go to pick it up after work, and within two seconds of starting up my vehicle there was another very loud noise that wasn’t there when I dropped my vehicle off originally. Mind you this quote covered the $200 diagnostic fee. The fee to make sure the service tech looks at everything that could potentially be wrong. I call the next day, get put on hold forever just to be told Dennis would call me back. Dennis took hours to call back each time I had called. Either Dennis is overworked or doesn’t care because each time I talked to the guy it was like talking to him for the first time. I literally had to tell him I didn’t have my warranty five separate times. I explained to him that the noise was not there when I dropped off the vehicle and he swore he drove my car himself and didn’t hear anything. I said I heard it right away. He gave some pushback because I told him I was not going to pay another diagnostic fee. Had to go drop off my car again. Dennis calls me to tell me I needed a new drive train because my bearings are bad, no further explanation other than it’s going to cost me another $2000. Sends me another quote but this time it’s just an excel spreadsheet with no numbers on it. Huge red flag. I was getting feedback from others who say that’s what they do when they don’t want you to know they’re scamming you. I picked up my vehicle and took it to another repair center. Todd’s auto in Lomira looks at it and said the only thing that was needing fixed was the heat shield that the Russ Darrow tech bent. Todd’s bent it back and didn’t charge anything to look at my car. Makes me wonder if I needed to pay $2000 for the original issue. My car has been fine since. It’s sad in this economy that people are still getting scammed by these dealerships. Nobody has $2000 sitting around, so that was a big chunk of change for me. Do yourself a favor and support your local mechanic. I want nothing to do with this business including buying a car. More
by maressa.kaupp
Employees Worked With
Dennis
September 13, 2024
Staff is Honest and friendly. Made me feel very comfortable when purchasing a new car. Made me feel very comfortable when purchasing a new car. More
by rdepies
Employees Worked With
August 21, 2024
Love this dealership! From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortab From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortable with my purchase. Very genuine, and knowledgeable! More
by webberdashawn1
Employees Worked With
August 09, 2024
Easy to work with and made car buying simple. Would use again for future purchases. Would use again for future purchases. More
by ristowclaire
Employees Worked With
August 08, 2024
Very informative and they went above and beyond to help us purchase our pickup truck us purchase our pickup truck More
by shawnlukens
Employees Worked With
August 06, 2024
Kyle Schmidt and the Russ Darrow Team were a pleasure to work with. Highly recommend! Only draw back is it took to long to purchase. work with. Highly recommend! Only draw back is it took to long to purchase. More
by rmyatt
Employees Worked With
August 05, 2024
I was very unhappy with the way the extended warranty was pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I work pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I worked with. I believe this is a problem with what they are directed to do by management. More
by steveo4328
