Russ Darrow Chrysler Jeep Dodge RAM of West Bend

I bought a new 2013 Town-n-Country and have not been pleased with the amount of issues that I have had. For the amount of money I have spent it was definitely not worth the money. In addition, I did not pleased with the amount of issues that I have had. For the amount of money I have spent it was definitely not worth the money. In addition, I did not care for the sales process as I did not get out of the dealership the day I bought my van until 11 pm. I had to wait at the dealership for 4 hours before everything was finalized and then they tried jamming the extended warranty down my throat. On top of all of that, I took my van in yesterday for a bunch of warranty work and they told me they had to keep my van there while they wait for a part to be delivered which won't be there until Friday. So I asked for a loaner vehicle and they told me that Chrylers warranty policy does not offer loaner vehicles unless the vehicle is down for 3 or more days. What poor customer service that is!!! I will NEVER buy another vehicle from Russ Darrow. More

My experience with Chrysler Dodge Jeep in West Bend went downhill from the minute the test drive was done. I came back the following day to talk numbers and before I ever even went into an office, some of t downhill from the minute the test drive was done. I came back the following day to talk numbers and before I ever even went into an office, some of the service employees were outside moving my plates over to the vehicle I had test drove. The finance person was nice and thorough, and helped accomodate when he could, and I ended up buying. I drove off the lot and 2 blocks later the gas light came on.. they had given me the vehicle on empty. Two weeks after driving there were a few minor issues with the vehicle.. rattling in the upper council, a council light was out, and vehicle felt out of alignment, so I called up my salesperson describing the problems and he said to bring it in that Saturday morning, that he would put me in the books with the service department. I showed up to my "appointment" and my name wasn't on the books, and they were too busy so I had to return the following weekend. When I came back, they were going to charge me to even simply LOOK at the issues, and then of course, would charge also for any fixes made. I took that information to my salesperson in hopes he would clear it up with them, but after talking to them a bit, he confirmed there was nothing they could do without me having to pay. He said I bought the vehicle "as is" (mind you, NO PROBLEMS were disclosed to me at time of test drive or sale) and should expect minor problems with a used vehicle to come up. At this time I asked to speak to the manager, who had told me over email (I wrote to express my dissapointment in the sale/service I had gotten) that when I came in that day they'd check out the issues, clean up my vehicle nice and get me some gas. He was nice and tried to help me out, but was too busy to truly deal with me for any period of time since he was alone that day. He walked away assuring me he was going back to the service department to "see what he could do" and that's where it was left. I waited for half hour, in which time no one ever came back to explain what they were doing, but once my keys were given back to me I found out NO issues were dealt with or looked at. All they had done was clean it out (which is a free service anytime to anyone who buys a vehicle from them) and took it to put a quarter tank of gas in it. Definitely NOT the service I expected that day. When we got home, my husband actually fixed the squeeking with a quick nail to the council to tighten it to the ceiling... something they could have done and never even tried to attempt!! VERY dissapointed and will NEVER buy from this dealership! More

Worst experience in a dealer store in my life, 71 and counting, arrogant attitude, once they found out I was comparing price they got very offensive, said they would beat any offer, came back with both v counting, arrogant attitude, once they found out I was comparing price they got very offensive, said they would beat any offer, came back with both vehicles and he was nowhere to be found, knowing we had an appointment, another man looked at both vehicles and came up with a price 6000 more than at another dealer. Wasted my time coming from 30 miles away with 2 cars, shame on them. Brandon did call me and made an excuse that the man who gave me the price thought it was not an sle but he saw the nav screen etc. when he looked in the car personally, also Brandon gave me a price on an invoice of 2000 more than blue book for one of the vehicles so naturally one would think that the other would be priced similarly, the cars are extremely low mileage and maintained in perfect condition never driven in the winter. So as I said walked and purchased 6 grand less at another dealer, forget these guys More