Russ Darrow Chrysler Jeep Dodge RAM of West Bend

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

Tiffany Breurer went above and beyond to make sure the vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz vehicle got done . Made appointment was told parts were there then they weren't but some how Tiffany made it happen. Special shout out to Eric Sitz for working on the vehicle 5 STARS 🌟 More

My service experience was very good and my service advisor was excellent. Would recommend the dealership advisor was excellent. Would recommend the dealership More

Did a very good job letting me know what was going on with my truck. The staff was very friendly and polite. with my truck. The staff was very friendly and polite. More

Had routine service done. Few days later had some issues which resulted from a bad battery. Called to see what/if anything the could help with in figout the issue. Put on hold Few days later had some issues which resulted from a bad battery. Called to see what/if anything the could help with in figout the issue. Put on hold for two 30 minute intervals with no help. Decided to try on my own and am still waiting for a response, it's been over 2 weeks. More

It was fantastic The guys got me in quick they asked a few questions about services I may need like a tire rotation or my air filters needing to be changed got it all done quick I was out faster than I ex few questions about services I may need like a tire rotation or my air filters needing to be changed got it all done quick I was out faster than I expected I'm always happy with you guys More

David and all the staff were so amazing to work with. They were very knowledgeable. The enviroment there was great. I had a great experience and would highly recommend them to anyone. They were very knowledgeable. The enviroment there was great. I had a great experience and would highly recommend them to anyone. More

Waiting for service writer, poor experience. Dirty vehicle inside and out after the service was performed. Dirty vehicle inside and out after the service was performed. More

The service-oil change went well but it took a long time to figure out how to process the coupon I received in an email from Chrysler. Dennis worked on it and finally got it figured out but took about 60 mi to figure out how to process the coupon I received in an email from Chrysler. Dennis worked on it and finally got it figured out but took about 60 min longer than it should have. More

Waited 4. 5 hours to find out "nothing" is wrong with our battery. Battery should have been replaced free of charge since we just bought the car there 2 months 5 hours to find out "nothing" is wrong with our battery. Battery should have been replaced free of charge since we just bought the car there 2 months ago and a dead battery left our family stranded at 1030pm at night. Cannot believe the complete lack of customer service with this dealership and making things right. Would never recommend buying a car from here. Ever. More