Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Enjoyable . Excellent experience. Friendly staff. Overall a enjoyable experience. Knowledge about products. Staff walked us thru all our options the recep Excellent experience. Friendly staff. Overall a enjoyable experience. Knowledge about products. Staff walked us thru all our options the receptionist was very helpful and friendly. Great job staff . More

Great Experience! Andy Hagen from Russ Darrow in West Bend helped us find a great new to us truck!!! It was a great experience, and we would definitely return to Russ Andy Hagen from Russ Darrow in West Bend helped us find a great new to us truck!!! It was a great experience, and we would definitely return to Russ Darrow for another vehicle when the time comes. More

Great Experience So Far I really enjoy working with Dan. He's helpful without being pushy, and did a great job getting us the right vehicle. Would recommend him! I really enjoy working with Dan. He's helpful without being pushy, and did a great job getting us the right vehicle. Would recommend him! More

Jeremy was great Jeremy did a great job showing me options and being honest. We worked out a fair deal. Highly recommended very happy with result. Will come back Jeremy did a great job showing me options and being honest. We worked out a fair deal. Highly recommended very happy with result. Will come back More

Excellent service They helped me find a car. They were patient, understanding, and took the time searching for a good vehicle that had everything I was looking for. Da They helped me find a car. They were patient, understanding, and took the time searching for a good vehicle that had everything I was looking for. Dan made it easy and never pushed the sale. He made it comfortable and answered everything that I had on any vehicle i was test driving. Everyone who have helped me at the dealership was very nice and understanding. So thank you. More

Andy Rocks !!! I just bought another van from Andy Hagen. He's always very helpful and knows exactly what I'm looking for in a vehical. He answers all my questions I just bought another van from Andy Hagen. He's always very helpful and knows exactly what I'm looking for in a vehical. He answers all my questions and even anticipates concerns I might have. He is a pleasure to work with and has my complete trust. Single biggest factor in my choice to purchase vehical at his dealership. Great guy! More

Good Selection A good selection of Jeeps here and at the sister dealership. Dan Powell, while being fairly new at the time we met him, was helpful and knowledgeabl A good selection of Jeeps here and at the sister dealership. Dan Powell, while being fairly new at the time we met him, was helpful and knowledgeable, without be too pushy. The sales manager was, on the other hand, pushy and not understanding of my time time restraints during my visit. When we are ready to purchase in early 2018, I will be checking the inventory, and contacting Dan, hoping we can bypass the sales manager. I'm just being truthful, and expect the same in return. More

Unexpected pleasure buying a vehicle! I have bought several cars in my lifetime but have never experienced the customer service I experienced at Russ Darrow Jeep in West Bend. My salesman I have bought several cars in my lifetime but have never experienced the customer service I experienced at Russ Darrow Jeep in West Bend. My salesman Rat was friendly, informative and legitimately seemed concerned with getting the right vehicle for the right price. I stopped at another jeep dealership in the area prior to Russ Darrow and spend over 20 minutes out in the lot with not so much as a "hello". I even went inside the show room and no one greeted or acknowledged me. Ray at Russ Darrow greeted me in minutes and within 5 minutes he had me rest driving vehicles. When the pricing did not work for me on the first vehicle he did not stop and showed me several cars the would fit my budget as well as my large build. Ray and his manager worked with me for several hours until we all were satisified. Never once did they try to upsell me into something I could afford not did they lose interest in me when I did buy the more expensive vehicle. I have never walked out of dealership feeling as well as I did at Russ Darrow. THEY MAY HAVE JUST GAINED A CUSTOMER FOR LIFE. More

Dan Powell Dan is a nice guy who listens to what you're looking for n suggests a vehicle that'll work for you. The service department is also very caring fpr any Dan is a nice guy who listens to what you're looking for n suggests a vehicle that'll work for you. The service department is also very caring fpr any problem that you may have. More

communication I started my contact with the dealership via email with Jaime. I then scheduled a test drive and worked with Dan. Dan was great- friendly- no pressure I started my contact with the dealership via email with Jaime. I then scheduled a test drive and worked with Dan. Dan was great- friendly- no pressure- answered all my questions. However, then I get an email from Jaime- essentially- "you were here- why haven't you purchased?" Extremely rude- how do you expect to get customers that way??? Dan followed up with a phone call explaining that it was an automated email but it is still rude and I am seriously questioning if I want to return to your dealership if this is how the communication is! More