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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
614 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
November 02, 2017
Knowledgeable, helpful, patient. Dan (our salesperson) was very knowledgeable, friendly, patient and helpful with our purchase of a 2018 Chrysler Pacifica from Russ Darrow. Dan P .wo Dan (our salesperson) was very knowledgeable, friendly, patient and helpful with our purchase of a 2018 Chrysler Pacifica from Russ Darrow. Dan P .worked diligently to find us the car we wanted with our list of specific items....Thanks Dan P., More
by 2018'''''''''''''''''''''''''''''
Employees Worked With
Dan Powell
November 02, 2017
Best experience I've ever had with a car salesperson! Dan Powell was so helpful and a pleasure to work with! I felt no pressure and could easily and comfortably ask any questions. We test drove cars and t Dan Powell was so helpful and a pleasure to work with! I felt no pressure and could easily and comfortably ask any questions. We test drove cars and that was also very comfortable. I would recommend him to anyone! More
by Allyssa
Employees Worked With
Dan Powell
November 01, 2017
Quick honest and very friendly service. I give Russ Darrow 5 stars for hearing what I needed in order to get me into my new car a d then making it happen. Rick the salesman is patient and ho I give Russ Darrow 5 stars for hearing what I needed in order to get me into my new car a d then making it happen. Rick the salesman is patient and honest. The financing man Amear made everything perfect. For me I will defiantly be a return customer. Thank you!! It's a pleasure doing business with those two and Russ Darrow. More
by Mary1979
October 31, 2017
Easy to work with and quality employees Rick was fair and professional. I’ll definitely do business with him again some day. He was personalable and easy to work with. He seemed to be confid Rick was fair and professional. I’ll definitely do business with him again some day. He was personalable and easy to work with. He seemed to be confident yet caring. More
by Ramguyusa
Employees Worked With
October 28, 2017
Great experience Bought my brand new Chystler 200 just over two weeks ago. I am absoutley in love with it. Dan calls and checks in still to see how things are going an Bought my brand new Chystler 200 just over two weeks ago. I am absoutley in love with it. Dan calls and checks in still to see how things are going and to ask if I have any questions or just to see if I’m having a good day. Can’t thank him enough for my new car! More
by Brittany
Employees Worked With
Dana Behm, Dan Powell
October 27, 2017
All Good Dan was great to work with no problems in the end the right vehicle showed up at a reasonable price and we bought it and that was it Dan was great to work with no problems in the end the right vehicle showed up at a reasonable price and we bought it and that was it More
by Kimbo
Employees Worked With
Dana Behm, Dan Powell
October 27, 2017
Fun, friendly experience I purchased a 2017 Jeep, and had a great experience the entire time. Andy Hagen and the entire team went over and above to make the experience run sm I purchased a 2017 Jeep, and had a great experience the entire time. Andy Hagen and the entire team went over and above to make the experience run smoothly and efficiently. I had fun and I drove away the same day with a smile on my face... in my new Jeep 😊 More
by JeepJill
Employees Worked With
Dana Behm, Andrew Hagen
October 25, 2017
Love my Jeep! Wonderful experience leasing my new Jeep!! Sales staff was very attentive and wanted to make my lease possible. I will definitely go back for my next Wonderful experience leasing my new Jeep!! Sales staff was very attentive and wanted to make my lease possible. I will definitely go back for my next car. More
by Gracie
Employees Worked With
David Hildebrandt, Raymond Behm
October 23, 2017
New car purchase Jeremy was very good to work with. He made sure to review everything to make sure I was comfortable with the purchase. Outstanding customer service. Jeremy was very good to work with. He made sure to review everything to make sure I was comfortable with the purchase. Outstanding customer service. More
by Bill5678
Employees Worked With
Jeremy Yingling
October 20, 2017
Felt right at home Andy spent a lot of time answering every single question we had, and let us take as much time as we needed to sit in the vehicle, drive the vehicle, a Andy spent a lot of time answering every single question we had, and let us take as much time as we needed to sit in the vehicle, drive the vehicle, and just get a great feel for whether it would work for us. We couldn't have been more pleased with the customer service we received from everyone. We would definitely recommend speaking with Andy for your vehicle needs. He was extremely knowledgeable, friendly, and patient. More
by The truck of my dreams
Employees Worked With
Dana Behm, Andrew Hagen, SCOTT FALTER
