Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Amazing Experience! My 1st time using Russ Darrow (West Bend WI).... I must say, if all delaerships worked this way then buying a car would be easy peasy instead of stres My 1st time using Russ Darrow (West Bend WI).... I must say, if all delaerships worked this way then buying a car would be easy peasy instead of stressful! My sales guy Rick was AMAZING, answered all my questions, was very understanding and really went the extra mile to make me happy! Negotiations were easy and the new car sales Manager was also very easy to work with! Everyone was friendly and wanted to help! I walked out of their a forever customer and with a brand new Jeep Grand Cherokee! Thanks Rick 💞 and the rest of the West Bend WI store! More

Used car Very helpful staff and honest staff. Price was average overall but quality of car was in great condition. I would recommend coming to take a look at t Very helpful staff and honest staff. Price was average overall but quality of car was in great condition. I would recommend coming to take a look at this dealership. More

Oil change/tire rotation Promised completion in 1.5 hours, took 2 hours. Then, oil leaked out, husband fixed, returned next morning for check. Was given number for tow truck b Promised completion in 1.5 hours, took 2 hours. Then, oil leaked out, husband fixed, returned next morning for check. Was given number for tow truck but we were able to put in enough oil to get oil pressure back so we didn’t need it. Justin was apologetic and accommodating however this was extremely inconvenient and time consuming More

Good car buying experience. Great personable customer service from Andy Hagen. No pressure and we left happy with exactly what we wanted. Highly reccomend Andy personally and the Great personable customer service from Andy Hagen. No pressure and we left happy with exactly what we wanted. Highly reccomend Andy personally and the dealership as a whole. More

Friendly, helpful and seamless The Jeep that I wanted was located in Madison. Dave Powell and Dan Hildebrandt managed to get it to West Bend for me to test drive the same day I call The Jeep that I wanted was located in Madison. Dave Powell and Dan Hildebrandt managed to get it to West Bend for me to test drive the same day I called. They were both extremely knowledgeable, helpful and considerate. They definitely made making my decision easier. Thank you both so much! I love my new Grand Cherokee!!! More

We were very pleased with our experience at Russ Darrow. They made the process of purchasing a new vehicle very easy by being friendly, helpful, and cooperative and willing to listen. This is the 3rd vehicle They made the process of purchasing a new vehicle very easy by being friendly, helpful, and cooperative and willing to listen. This is the 3rd vehicle we have purchased from Russ Darrow and their customer appreciation has remained the same.’ More

They treated us well This dealer ship seems very worried about good reviews. They should come from the heart. The facility was in good shape and they were helpful. In my o This dealer ship seems very worried about good reviews. They should come from the heart. The facility was in good shape and they were helpful. In my opinion the used vehicles were over priced by so much that a new car seemed the better deal. That is unfortunate in many ways. I would send others your way in the future. More

Excellent We weren't looking for a car but unfortunately our car got totaled out so we needed to find something fast. Andrew was nothing but helpful, even comin We weren't looking for a car but unfortunately our car got totaled out so we needed to find something fast. Andrew was nothing but helpful, even coming in on his day off to help us out. On top of that we were able to get an even better deal than expected. We will definitely be back for other car needs in the future and recommend everyone come through and ask for Andrew's help because he made a stressful task seem easy. More

Jeremy Yingling Thanks for the pleasant and positive experience. We were very satisfied with your service and help with the new vehicle we purchased. Thanks again and Thanks for the pleasant and positive experience. We were very satisfied with your service and help with the new vehicle we purchased. Thanks again and we will be return customers. More

Best place to go I have never met a more honest, friendly, and professional dealership. First, our amazing sales consultant Ray listened to all our questions and conce I have never met a more honest, friendly, and professional dealership. First, our amazing sales consultant Ray listened to all our questions and concerns. The manager Scott worked to help get us the best deal. Dana in the finance department made the process as smooth as possible. I would definitely recommend this dealership to my friends, family, or anyone that wants to be treated right. Definitely gained a life long customer! More