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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
778 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 778 reviews
January 03, 2021
Our salesperson Gary was great. We were not pleased with the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! the finance dept. Surprise"service fee" added and negate d our negotiated price. Finance elsewhere! More
by Carrie S
Employees Worked With
Gary Smith, Rick Hodge
December 20, 2020
Well, this all started out as stopping buy to see some of the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality the new Jeep models, then I met Holly. She took me from being a looker to being a buyer in 24 hours. I was very impressed by her friendly personality and product knowledge. I was also very impressed with the entire process. I feel very confident that I made a wise choice, and am glad I did it. Merry Christmas the the entire staff of Russ Darrow Jeep. More
by mejchar
Employees Worked With
Jon Corey, LARRY SABEL, Holly Parsons
December 16, 2020
Blake was knowledgeable and very eager to be helpful. He displayed professionalism and friendliness during our visit. Chad is the best at what he does—a true expert. Overall, the entire interaction was a displayed professionalism and friendliness during our visit. Chad is the best at what he does—a true expert. Overall, the entire interaction was a positive experience. More
by Adspeth
December 02, 2020
Janessa did a awesome job helping me! She is beyond friendly and answered all questions and new all information about the car. I asked for car to be pulled in garage because it was cold she did it. And friendly and answered all questions and new all information about the car. I asked for car to be pulled in garage because it was cold she did it. And her customer service she went above and beyond More
by kpyles
Employees Worked With
JANESSA RIOS
November 28, 2020
Best service department around, very friendly! They made sure we knew everything that was being done the whole time they were working on our Jeep! sure we knew everything that was being done the whole time they were working on our Jeep! More
by lovymark
Employees Worked With
Kathryn Allen
November 13, 2020
Very poor experience and employees constantly talking about us! Not pleased at all with customer service and if I didn’t like the car I would of walked out in a heart beat! Not recommending them to anyon about us! Not pleased at all with customer service and if I didn’t like the car I would of walked out in a heart beat! Not recommending them to anyone! p More
by abbyschrang
Employees Worked With
Rick Hodge, JANESSA RIOS
November 10, 2020
Everyone was friendly and worked very hard to get me in the best vehicle in my price range. Sales rep was friendly and professional and listened to my wants and needs. They did a great job negotiating my the best vehicle in my price range. Sales rep was friendly and professional and listened to my wants and needs. They did a great job negotiating my loan and got me the lowest interest rate possible. I would highly recommend this location to anyone. More
by meghanmreimer77
Employees Worked With
JANESSA RIOS
November 09, 2020
Have enjoyed doing business with your company for a very long time. So thankful for the salesmanship of your staff in helping us make good decisions. long time. So thankful for the salesmanship of your staff in helping us make good decisions. More
by Sam
Employees Worked With
November 08, 2020
I received good service, fast service and a great trade-in price. Within about 2 to 2 1/2 hours I walked out with a new car. Was very pleased. trade-in price. Within about 2 to 2 1/2 hours I walked out with a new car. Was very pleased. More
by firecracker4
Employees Worked With
Jason Cowart
