Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Upgrade vehicle Jason and the whole team were very excellent. Helped me stay near my price range and really kept the process fluid. Would highly recommend to my fr Jason and the whole team were very excellent. Helped me stay near my price range and really kept the process fluid. Would highly recommend to my friends. More

Chrysler 200 no heat Very dissapointed that the service department could not find the root cause of the problem. There answer was to replace 5 different items at a cost of Very dissapointed that the service department could not find the root cause of the problem. There answer was to replace 5 different items at a cost of over $1,000. Not knowing what make be the problem is disheartening with today’s technology. More

Great Experience! Amazing dealership service! Ani was very kind and helpful and made sure my purchase experience was great! Would definitely recommend coming here for y Amazing dealership service! Ani was very kind and helpful and made sure my purchase experience was great! Would definitely recommend coming here for your next car! More

Keep Renegade Jason did a great job of presenting the vehicle and walking me through the process. Only complaint I would have is that the finance person was not ver Jason did a great job of presenting the vehicle and walking me through the process. Only complaint I would have is that the finance person was not very friendly and very pushy. More

Trustworthy, friendly and FAST Love this place and this team! They always get my car checked out and taken care of quickly, reasonably and personably, and it’s a nice place to be wh Love this place and this team! They always get my car checked out and taken care of quickly, reasonably and personably, and it’s a nice place to be while you’re waiting, too. Recommend 100%. More

Purchased car & then didn't get help for a week when I asked After the purchase of my car and I was having issues with getting specific paperwork/ information/ brochures, (what ever they want to call it) Ani the After the purchase of my car and I was having issues with getting specific paperwork/ information/ brochures, (what ever they want to call it) Ani the sales lady just stopped texting me. AND, the day I bough it, she wasn't hardly present when going thru financial stuff. I was walking out and shook her hand and said thank and she wasn't even aware I PURCHASED a vehicle....but she was my sales person. Hmmm. Also was disrespected/ treated like a child on the phone when trying for the 5th time to explain what I needed/ was missing from my paperwork and suffering from a panic attack while on the phone and LARRY was a dick to me. I hung up. Done with WEST BEND Russ Darrow. Will go to another location. Don't bother responding WB Russ Darrow, I don't care what you say. Started out good, ended up a xxxx show AFTER I made my purchase. More

Pleasant as usual They are all so friendly and accommodating. Larry Sabel makes it a point to check in on me when ever I’m in and he is working. Checks to see if we are They are all so friendly and accommodating. Larry Sabel makes it a point to check in on me when ever I’m in and he is working. Checks to see if we are enjoying our vehicle. 3 in total thru Russ Darrow. Will always recommend Larry and Russ Darrow. More

Great customer service The dealership as a whole worked with us on every aspect. From our trade to the new car they explained everything and even stayed late to finish the s The dealership as a whole worked with us on every aspect. From our trade to the new car they explained everything and even stayed late to finish the sale. Will definitely recommend! More

Purchased 2015 Jeep Cherokee Latitude The staff at Russ Darrow West Bend went above and beyond on the purchase of our vehicle. We found it on line and they brought it to the West Bend loca The staff at Russ Darrow West Bend went above and beyond on the purchase of our vehicle. We found it on line and they brought it to the West Bend location for us to test drive. They were willing to work with us as far as a final purchase price. Shout out to Rick for being a great salesman, Jon for finding us the best rate and doing all the paperwork even when he was not feeling the greatest and Ani for being so friendly!! More

Great experience. I had never been an Dodge owner, but a friend had told me to test drive a before buy anything. I drove the Classic Ram not impressed. The salespeople I had never been an Dodge owner, but a friend had told me to test drive a before buy anything. I drove the Classic Ram not impressed. The salespeople asked if I had time to drive the new redesign Ram truck. I drove the new truck and by the time I got back to the dealer, I had changed my mind. They got the numbers where they need to be, they had to work pretty hard to find the color I wanted. So over all a great experience. More