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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
843 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 843 reviews
September 22, 2025
Good service department I was taking care of right away Dennis explains what had to be done Dennis explains what had to be done More
by JBRLM
Verified Customer
September 17, 2025
Everyone was very friendly and helpful our salesman Mr Schmidt and the rest of the team were very friendly and helpful Schmidt and the rest of the team were very friendly and helpful More
by SUSIEQSNOOZIN
Employees Worked With
September 16, 2025
Purchased a new Wrangler here. Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Bl Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Blake to talk through the deal before I even got in the car to drive there. Drove up and got greeted by very pleasant people, no xx, no surprises. Drove off in the car I wanted at a great price. This is a great dealer, highly recommend! More
by JP
September 12, 2025
Dennis listened to what had to say. He was very attentive and provided a complete solution to my problem. If I ever needed an employee I would definitely hire him He was very attentive and provided a complete solution to my problem. If I ever needed an employee I would definitely hire him More
by Jackie S.
Employees Worked With
September 11, 2025
Easy to work with. Justin got it done and was very knowledgeable and helped get me what I wanted Justin got it done and was very knowledgeable and helped get me what I wanted More
by PROSE99
Employees Worked With
September 10, 2025
Salesmen was ok. Not much personality. Car did not come with floor mats or extra key fob..Asked for key fob and price was outrageous! The guy that did the paperwor Not much personality. Car did not come with floor mats or extra key fob..Asked for key fob and price was outrageous! The guy that did the paperwork was awesome though! More
by SECORASHARON
Employees Worked With
September 08, 2025
I had an amazing experience at this dealership. Kyle was very knowledgeable, professional and worked with me to get what I was looking for. I highly recommend this dealership if you’re looking for Kyle was very knowledgeable, professional and worked with me to get what I was looking for. I highly recommend this dealership if you’re looking for a great buying experience! More
by samantha320
Employees Worked With
September 08, 2025
I have never been a big fan of the car buying process just because you always have to weed through dealers who are looking for someone to charge a ridiculous price. Kyle and the team were different, they just because you always have to weed through dealers who are looking for someone to charge a ridiculous price. Kyle and the team were different, they were giving me reasonable prices right away and doing their best to negotiate to meet my needs. I will only go to sales associates like him because I surprisingly enjoyed the car dealer process! More
by Maccandee
Employees Worked With
September 06, 2025
I had the best car buying experience I have ever had. Thank you Kyle and Tony for making this a wonderful experience. Thank you Kyle and Tony for making this a wonderful experience. More
by keribuslaff
