Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Great Service . I was updated by Amanda with what was needed every step of the way. Adam recommendations were right on. Chad set me up with the right people to make . I was updated by Amanda with what was needed every step of the way. Adam recommendations were right on. Chad set me up with the right people to make it all work More

Excellent service by all. Excellent customer service by all. They "went the extra mile' for me throughout the entire process of selecting and purchasing my new truck. My comp Excellent customer service by all. They "went the extra mile' for me throughout the entire process of selecting and purchasing my new truck. My compliments to all. More

Easy peasy lemon squeezy Happy that I got to work with Jason. He was helpful getting me the van I needed and some. Wish I started out my car searching here first! Happy that I got to work with Jason. He was helpful getting me the van I needed and some. Wish I started out my car searching here first! More

Disgusting I selected one star because I couldn't select zero stars. Poor customer service, they wouldn't make eye contact, one guy was more interested in picki I selected one star because I couldn't select zero stars. Poor customer service, they wouldn't make eye contact, one guy was more interested in picking his scabs than assisting the other lady at the counter with finding recall information- but he at least entertained the idea that there was an active recall on the vehicle, the lady rolled her eyes and kept telling us we were wrong. We were there for a schedule detailing. I guess asking about additional service violates dealership etiquette. Ended up paying about $180 for the detail which constituted of an amoral wipe, a break light failure notification, and a lost/stolen center console change tray. When we asked about the change tray, of course it wasnt in the vehicle to begun with, the guy couldn't be reached who did the detailing, and the break light error was there the whole time. These people are rude and have no business being in customer service. The detailing was a waste- I could have done what they did at the local carshwarsh for $20. I'm so disappointed. More

Great experience! Ani spent the majority of a day going above and beyond getting us into our new gladiator. They didn’t have the one we wanted onsite so she had it brou Ani spent the majority of a day going above and beyond getting us into our new gladiator. They didn’t have the one we wanted onsite so she had it brought over immediately from Milwaukee. Her simple approach and non-pushy demeanor is what actually got us to get the vehicle there on the spot. Scott also went above and beyond to make sure the deal went together well and make us feel like we were in the right place. Highly recommend dealing with these two if buying from RD West Bend. More

Great The service was great from the time we walked in. Everyone was extremely helpful and was looking out for your best interest. Everything went extremely The service was great from the time we walked in. Everyone was extremely helpful and was looking out for your best interest. Everything went extremely well. More

Fast Friendly Service Jason and Scott made sure I was on test drives and in a vehicle with fast and friendly service. One of the most efficient experiences I have ever had. Jason and Scott made sure I was on test drives and in a vehicle with fast and friendly service. One of the most efficient experiences I have ever had. More

Awesome experience We had been looking for a family vehicle for months and we worked with Janessa and she was amazing to work with. We had a set budget, features that we We had been looking for a family vehicle for months and we worked with Janessa and she was amazing to work with. We had a set budget, features that were a must for us and that’s what she showed us. We had experiences at other locations where we were showed several vehicles either out of our price range or without the “must haves.” Janessa stuck to our wants and needs and nothing else! Overall great experience, would buy from her again! Highly recommended More

Excellent, but. The sales team did a good job, Jason seemed well versed in the car, operations, etc. The unpleasant part was working with the finance guy, who over The sales team did a good job, Jason seemed well versed in the car, operations, etc. The unpleasant part was working with the finance guy, who overall seemed like a nice guy, but was unrelenting, almost obnoxious on pushing for the service contracts, after multiple “no’s”. My wife and I were being patient and considerate, but it did leave a bad taste, on what was a pretty positive experience, plus we were getting the car we wanted. Ashley was also very helpful and prompt communicating. We would return, but not put up with the stuff outlined above. More

Ask for Janessa Janessa was very professional and she went above and beyond to help me find the car that best fit my needs and desires. I would definitely recommend h Janessa was very professional and she went above and beyond to help me find the car that best fit my needs and desires. I would definitely recommend her and Russ Darrow if you want great service! More