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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
614 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
July 09, 2020
Very helpful. I was able to find a vehicle that fit my needs and specific wants. I was very satisfied with my service. I would recommend this dealer to family and friends. needs and specific wants. I was very satisfied with my service. I would recommend this dealer to family and friends. More
by kaylajscheid
Employees Worked With
chad formico
June 30, 2020
Wanted to look at new vans with 0 interest and we were treated with respect and kindness. Which is why we keep coming back for our vans treated with respect and kindness. Which is why we keep coming back for our vans More
by suzieandrond4953@gmail.com
Employees Worked With
June 24, 2020
Holly and the crew at Russ Darrow Chrysler were really great. They were very busy but still got us in and treated us amazing. Holly was super friendly and knew what she was talking about. We will definite great. They were very busy but still got us in and treated us amazing. Holly was super friendly and knew what she was talking about. We will definitely be back!! More
by cwf3686
Employees Worked With
Holly Parsons
June 09, 2020
My experience was great, Russ Darrow was able to help me walk out with my dream car and I couldn’t be more happy with the service provided. walk out with my dream car and I couldn’t be more happy with the service provided. More
by Dezzey06
June 03, 2020
Blake my salesman was very helpful with everything and John the finance guy did a great job finding me the best deal. Even the service were great getting my car cleaned n ready to go. Thanks again and I c John the finance guy did a great job finding me the best deal. Even the service were great getting my car cleaned n ready to go. Thanks again and I couldn't be happier More
by Nutz4golf87
June 03, 2020
I went to buy a new car for the first time from Russ Darrow Chrysler Jeep Dodge RAM of West Bend and I am extremely happy with the service and help I received. I worked with their salesman, Rick Hodge, Darrow Chrysler Jeep Dodge RAM of West Bend and I am extremely happy with the service and help I received. I worked with their salesman, Rick Hodge, who I 10/10 recommend. He was super helpful and honest through it all and never once did i feel pressured to buy the car. He was over all a pleasure to work with and I would recommend him to anyone going to this dealership looking for a new ride! Thank you Rick!! More
by Izzy
Employees Worked With
June 02, 2020
Very nice people at this dealership and they all helped me get the car I wanted!! Also very clean and pretty! I will definitely keep coming to this dealership! me get the car I wanted!! Also very clean and pretty! I will definitely keep coming to this dealership! More
by sarah
Employees Worked With
Hansen Olson
June 02, 2020
BEWARE This dealer took my credit info saying that it would not drop my credit rating. It would be a "soft" inquiry. After they did the "soft" inquiry they t This dealer took my credit info saying that it would not drop my credit rating. It would be a "soft" inquiry. After they did the "soft" inquiry they turned around and did a "hard" inquiry and my credit dropped 3 points. If you choose to deal with these "people" go in with your credit already in place. More
by r.brennon
Employees Worked With
Savaanah and credit department.
May 30, 2020
Easy process We just upgraded from a 2016 F150 to a very low miles 2019 Ram 3500. Holly took great care of us. I'd buy another vehicle from Holly. We just upgraded from a 2016 F150 to a very low miles 2019 Ram 3500. Holly took great care of us. I'd buy another vehicle from Holly. More
by swearingen.jo
Employees Worked With
Holly Parsons
May 26, 2020
Very good people to work with, second vehicle we have purchased from them both great experiences. Service department has also proven to be very good compared to other dealerships. purchased from them both great experiences. Service department has also proven to be very good compared to other dealerships. More
by RTCharger
