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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
622 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 622 reviews
September 13, 2024
Staff is Honest and friendly. Made me feel very comfortable when purchasing a new car. Made me feel very comfortable when purchasing a new car. More
by rdepies
Employees Worked With
August 21, 2024
Love this dealership! From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortab From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortable with my purchase. Very genuine, and knowledgeable! More
by webberdashawn1
Employees Worked With
August 09, 2024
Easy to work with and made car buying simple. Would use again for future purchases. Would use again for future purchases. More
by ristowclaire
Employees Worked With
August 08, 2024
Very informative and they went above and beyond to help us purchase our pickup truck us purchase our pickup truck More
by shawnlukens
Employees Worked With
August 06, 2024
Kyle Schmidt and the Russ Darrow Team were a pleasure to work with. Highly recommend! Only draw back is it took to long to purchase. work with. Highly recommend! Only draw back is it took to long to purchase. More
by rmyatt
Employees Worked With
August 05, 2024
I was very unhappy with the way the extended warranty was pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I work pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I worked with. I believe this is a problem with what they are directed to do by management. More
by steveo4328
August 05, 2024
Everyone was very friendly, professional, and knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. I had my two boys with me - ages 5 and 7 - and the staff was welcoming and helpful when they got a little squirrely near the end. A great and efficient car buying experience! More
by alisonmary51
August 05, 2024
Kyle Schmidt and the Russ Darrow Team were a pleasure to work with. Highly recommend! work with. Highly recommend! More
by J.J. Short
Employees Worked With
April 20, 2024
My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done. As always great sales people and the finance manager gets the job done. More
by mjg
March 31, 2024
A absolute great buying experience. Friendly staff , clean showroom . Lots of cars to pick from Friendly staff , clean showroom . Lots of cars to pick from More
by campdizz22
