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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

4.4
614 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 614 reviews

November 28, 2020

Best service department around, very friendly! They made sure we knew everything that was being done the whole time they were working on our Jeep! More

by lovymark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Allen
November 13, 2020

Very poor experience and employees constantly talking about us! Not pleased at all with customer service and if I didn’t like the car I would of walked out in a heart beat! Not recommending them to anyon More

by abbyschrang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Hodge
3.0
This rating includes all reviews, with more weight given to recent reviews.
JANESSA RIOS
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

Everyone was friendly and worked very hard to get me in the best vehicle in my price range. Sales rep was friendly and professional and listened to my wants and needs. They did a great job negotiating my More

by meghanmreimer77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JANESSA RIOS
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

Have enjoyed doing business with your company for a very long time. So thankful for the salesmanship of your staff in helping us make good decisions. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

Prompt, courteous service. Walked in and was able to get my car in right away. Had tires rotated while I waited and the price was reasonable. More

by Shadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Allen
November 08, 2020

I received good service, fast service and a great trade-in price. Within about 2 to 2 1/2 hours I walked out with a new car. Was very pleased. More

by firecracker4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cowart
October 16, 2020

Excellent service! The Service Advisor was so friendly and really knowledgeable! I got my vehicle back in better condition than when I left it! Will be coming back for all my services! More

by K_allen023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Allen
October 02, 2020

Holly was our sales person. She was very helpful and friendly. She was a good listener and was able to find us the used vehicles that we were looking for. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Parsons
October 01, 2020

Excellent Service Every Time! Greeted with a smile in a timely manner, my service work was completed properly. Including a complementary wash, my car was ready well before my expected wait time. More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Allen
August 26, 2020

After three times to determine what was wrong with my truck. They charged me a premium price to swap out the bad unit. I don't see why after two times of removing the defective unit, cleaning it, reinsta More

by djungm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Allen
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