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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
614 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
October 01, 2021
Katie in Service is great to work with and Janessa in sales is awesome as well! sales is awesome as well! More
by Millergirl818
October 01, 2021
From salesman to financing this place is top notch! Very friendly from beginning to end. friendly from beginning to end. More
by completeconstruction
October 01, 2021
They Could Not Have Made It A Better Service Experience! Fully Explained And Every Detail Covered! Katie and Adam Define Customer Service!! Thank You! Fully Explained And Every Detail Covered! Katie and Adam Define Customer Service!! Thank You! More
by Louie
Employees Worked With
Kathryn Allen
September 14, 2021
Janessa was excellent in how she explained things and had a no pressure way of showing us 2 different vehicles. Rick did a nice job of making his part as efficient and quick as possible. From start to finis a no pressure way of showing us 2 different vehicles. Rick did a nice job of making his part as efficient and quick as possible. From start to finish 3hours and we were on our way home. More
by crzybohn
September 11, 2021
I highly recommend getting your vehicle serviced here!! Katie is so helpful and knowledgeable!! I will not go anywhere else for service. Thank you, WB CJDR Service!! Katie is so helpful and knowledgeable!! I will not go anywhere else for service. Thank you, WB CJDR Service!! More
by Britt_brat57
Employees Worked With
Kathryn Allen
August 27, 2021
When we bought our vehicle they got us to buy the extra oil changes for a “good deal” so we trust them and buy again. Never will I ever buy another vehicle from them. Every oil change they have a list of 1 oil changes for a “good deal” so we trust them and buy again. Never will I ever buy another vehicle from them. Every oil change they have a list of 10 things they find “wrong”. Well funny because I have taken it to other mechanics who tell me they are over exaggerating and they can do it for half the price of Russ Darrow if needed. Absolutely a trap and a joke. I don’t even want to go back for the rest of my oil changes I have paid for. Terrible service!! More
by Wbsk8r
Employees Worked With
August 20, 2021
I was early for my appointment, but they were able to get a get a jump start on services needed. Katie was very professional and polite. When she got updated status on the progression, she passed that info o a get a jump start on services needed. Katie was very professional and polite. When she got updated status on the progression, she passed that info onto me. Pleasurable experience and deserving of 5 stars. Keep up the great work Katie and Darrow team! More
by michaelzingsheim12
Employees Worked With
Kathryn Allen
