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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
693 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 693 reviews
February 07, 2023
They were very helpful and listened to what I was looking for and did exactly that. for and did exactly that. More
by Joshuayandry
February 02, 2023
Absolutely Perfect! From my Wonderful salesperson to the Special finance person! Absolutely Everyone. My sales person is now part of Our Family. She is still there for m From my Wonderful salesperson to the Special finance person! Absolutely Everyone. My sales person is now part of Our Family. She is still there for me and its been 4 days. All your sales staff could take lessons from her. Janessa Rios is her name. Russ Darrow should be Proud to have her on there Team. More
by linda.thorn98
January 31, 2023
Great salesman. Super helpful, calm, very nice. Knows his job well. Yah Justin! Nice Mgr. as well. Met my price for trade in and new car. Super helpful, calm, very nice. Knows his job well. Yah Justin! Nice Mgr. as well. Met my price for trade in and new car. More
by Trowbridge.diane
January 15, 2023
Tim, our salesperson was great, showed us a great vehicle and in our budget, wasn’t pushy. The whole process was so easy and in our budget, wasn’t pushy. The whole process was so easy More
by Boboandgma
December 29, 2022
Very kind staff, super helpful service, went above and beyond for me! Would recommend and come back again beyond for me! Would recommend and come back again More
by Porter98
December 12, 2022
Great service and follow up from Blake and team. Quick turn around made my life easy. Quick turn around made my life easy. More
by Ronkron1
Employees Worked With
November 26, 2022
I have now worked with them twice and I have had a very pleasant experience pleasant experience More
by jamleigh16
Employees Worked With
November 22, 2022
Leadership was very helpful and went above and beyond to help make good deal for my vehicle. They were supportive in delivering vehicle home for me. This is my third vehicle at a Russ Darrow dealership and help make good deal for my vehicle. They were supportive in delivering vehicle home for me. This is my third vehicle at a Russ Darrow dealership and I highly recommend them for your next vehicle.. Staff Keep up the good work and your professionalism. THANKS😃 More
by Brdivine7
Employees Worked With
I dont remember all the names but they all were helpfuf., Hansen Olson, Shelby Schroeder
November 22, 2022
Blake was very pleasant when first looking at the car and while driving the car. However, once I declined their offer and they didn't want to accept my offer, he became somewhat rude. He called me about 5 mi while driving the car. However, once I declined their offer and they didn't want to accept my offer, he became somewhat rude. He called me about 5 minutes after leaving and asked if I had reconsidered their offer. I told him that I would only buy the car at the price I offered (which was not far off the listing by the way). He got to a point of bringing my family up and how much they needed me to get the car so he could get a sale. Maybe others dont understand but it is absolutely not ok for others to bring my family into a sale, it showed me that he was more about making a sale than being a human being. Most of these sales people are just robots, just like this one. More
by mschinkowitch
Employees Worked With
October 07, 2022
Christopher matz was very helpful in finding a vehicle in my budget and helped me find a very nice jeep Cherokee latitude that would be safe for my family my budget and helped me find a very nice jeep Cherokee latitude that would be safe for my family More
by Trinlefkoski
Employees Worked With
Christopher Matz
