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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
693 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 693 reviews
April 03, 2023
Russ Darrow answered all my questions, had carfax at hand to prove owner did complete regular mainteneance on the vehicle. Very intuituve on what I wanted and looking for in a vehicle to prove owner did complete regular mainteneance on the vehicle. Very intuituve on what I wanted and looking for in a vehicle More
by Rondamarti
March 31, 2023
Beyond helpful, knowledgeable, and quick! They always treated me as a #1 customer and I will continue to buy from Russ Darrow West Bend! They always treated me as a #1 customer and I will continue to buy from Russ Darrow West Bend! More
by heathermariemke
March 11, 2023
Brought a 2017 Volkswagen Passat from Kyle Schmidt from West bend store, had some hiccups but Kyle took care of it like a boss. I am very happy with the car and overall how the whole buying process was pai West bend store, had some hiccups but Kyle took care of it like a boss. I am very happy with the car and overall how the whole buying process was painless, and not so stressful on me. More
by Camohunter826
Employees Worked With
March 01, 2023
Everyone I talked with was very helpful and polite. I would definitely recommend Russ darrow to my family and friends I would definitely recommend Russ darrow to my family and friends More
by Matt
February 21, 2023
Kyle Schmidt from the Russ Darrow Chrysler Jeep Dodge RAM of West Bend was amazing! I was looking at a used Honda CRV they had in stock that would be a replacement for my old one, and he helped me through th of West Bend was amazing! I was looking at a used Honda CRV they had in stock that would be a replacement for my old one, and he helped me through the process listening to my needs and wants and making suggestions that were based on those needs and not solely a quota. I felt like I was more than a sale. It felt like I was getting helped by a friend. I will definitely be back in the future and will definitely recommend this location and Kyle to anyone and everyone in search of a new car. More
by aimee.dettmann
Employees Worked With
February 15, 2023
Let me start out by saying that I’m a very picky customer. Kyle vigorously searched for weeks until he found the exact truck I was looking for. He kept an enthusiastic attitude the whole time! It’s customer. Kyle vigorously searched for weeks until he found the exact truck I was looking for. He kept an enthusiastic attitude the whole time! It’s been a pleasure working with Kyle. More
by Lucas1234
Employees Worked With
February 15, 2023
The service was great, the people were extremely friendly. My over all experience there was amazing. friendly. My over all experience there was amazing. More
by DKoester
February 11, 2023
Very relaxed sales team. Took all the time needed to answer my questions. Pleasure to due business with. Took all the time needed to answer my questions. Pleasure to due business with. More
by terrymurphy
February 11, 2023
I scheduled a test drive the day before and they had the truck ready when I arrived truck ready when I arrived More
by kanebehling
Employees Worked With
February 09, 2023
Purchased my Jeep Gladiator from Kyle in February of 2021. Staff was nice and friendly and treated me and my family great. Would recommend working with Kyle for a laid back and friendly experience 2021. Staff was nice and friendly and treated me and my family great. Would recommend working with Kyle for a laid back and friendly experience More
by Seb
