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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
692 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 692 reviews
June 21, 2023
Blake was A. M.A.Z.I.N.G! Also enjoyed working with Larry the used car manager. Got my dream vehicle and I am so happy. The entire experience with the Russ Darrow M.A.Z.I.N.G! Also enjoyed working with Larry the used car manager. Got my dream vehicle and I am so happy. The entire experience with the Russ Darrow group was fantastic! We had went to a different local dealer first who low-balled us on our trade. We will definitely return when it is time for our next car. Thank you! More
by Davidbeth
June 17, 2023
Joe Hall was personable, informative & went out of his way to make the process go smoothly. Other staff members were also very friendly, helpful. way to make the process go smoothly. Other staff members were also very friendly, helpful. More
by cidjstep
Employees Worked With
Joseph Hall 10 stars, Rick Hodge
May 26, 2023
Nice dealership, easy to purchase a vehicle with financing that was done in a timely manner. Their hours are extended for working people during the week which was great! financing that was done in a timely manner. Their hours are extended for working people during the week which was great! More
by pjhockey88
Employees Worked With
May 22, 2023
Straight to the point. No haggling, Great professionalism and customer service. Would go back again. No haggling, Great professionalism and customer service. Would go back again. More
by JJL
Employees Worked With
May 06, 2023
He was knowledgeable and extremely helpful. His knowledge helped us find the car we wanted and was understanding of our family’s needs His knowledge helped us find the car we wanted and was understanding of our family’s needs More
by Newwolfc
May 02, 2023
Janessa was very pleasant and able to answer my questions. She also went all out to ensure I got my car delivered. Customer service is 💯 She still keeps in touch from time to time, that is somethi questions. She also went all out to ensure I got my car delivered. Customer service is 💯 She still keeps in touch from time to time, that is something I rarely see these days. Thank you Janessa, you rock! More
by just2kotey
April 29, 2023
It was super clean and organized. All the staff that I came into contact with were very friendly. All the staff that I came into contact with were very friendly. More
by misty.bosw88
April 22, 2023
Very helpfull and knew the vehicle we purchased well. Very quick fair pricing and we were very pleased with every aspect of yhe purchase. Very quick fair pricing and we were very pleased with every aspect of yhe purchase. More
by Rcnwag
April 03, 2023
Russ Darrow answered all my questions, had carfax at hand to prove owner did complete regular mainteneance on the vehicle. Very intuituve on what I wanted and looking for in a vehicle to prove owner did complete regular mainteneance on the vehicle. Very intuituve on what I wanted and looking for in a vehicle More
by Rondamarti
