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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
691 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 691 reviews
October 21, 2023
Kyle did alot to make sure I was able to get the car that I wanted I wanted More
by tvirden2021
Employees Worked With
October 18, 2023
The staff at West Bend Russ Darrow are the best! They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly reco They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly recommend! More
by Steph
Employees Worked With
October 18, 2023
Kyle are salesmen went above and beyond are expectations! ! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service! ! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service! More
by Caustin1265
Employees Worked With
September 20, 2023
Sales person was not overwhelming, which was a nice change of pace. Not pushy, patient. change of pace. Not pushy, patient. More
by michael
August 24, 2023
Had oil changed and they told me I had a cracked oil pan. Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming on or oil gauge indicating problem. If my ignition switch hadn't took a turn then my engine probably would have seized. Had my truck towed to RussDarrow of West Bend and I told them I needed a loaner. "I don't have any" was what I was told by the service manager, so I went to Enterprise and had to have a loaner for two weeks while they fixed the problem. I asked the Service Manager, Peter for reimbursement of the loaner because it is their legitimate responsibility since the reason it was in the shop so long was because of their mistake. I have been waiting for a phone call since July 29th. It is now Aug. 23rd. I keep getting ignored and a whole lot of run around. Even called the General Manager (Pat) and left him two messages and nothing. Always seems to be "busy" or in a meeting. I was told by the service manager (when I went there personally to ask what was happening with the situation) that they weren't responsible for the loaner and that he is still "working on the general manager" to get the reimbursement. I asked why are you leaving me in limbo? He responded, "What do you want me to do?? Call you with a 'no'?" I still am waiting for a response. I think they think if they keep ignoring me that I will go away. I bought two trucks from these ppl and extended warranties. I will never do business with Russ Darrow again. Especially in West Bend, Wisconsin. I am going to make sure everyone I know knows how horrible and unprofessional they are with the customer service. I am very disappointed and disgruntled. More
by babylovecjohnson271975
Employees Worked With
Service manager Peter and General manager Pat
August 12, 2023
Nothing but wonderful things to say about Dan and the entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Cu entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Customer service was 11/10! More
by Carter.r.bass
Employees Worked With
August 02, 2023
The dealer justin served us is so nice ! Show us all details for us wanna know thanks so much Show us all details for us wanna know thanks so much More
by Yifei wang
Employees Worked With
July 07, 2023
I'm impressed! I'll definitely be back for future purchases. Justin Schmidt and Richard Hodge thank you for your knowledge and patience through the process. You all I'll definitely be back for future purchases. Justin Schmidt and Richard Hodge thank you for your knowledge and patience through the process. You all made it seem so easy. More
by jams4u18
June 21, 2023
Blake was A. M.A.Z.I.N.G! Also enjoyed working with Larry the used car manager. Got my dream vehicle and I am so happy. The entire experience with the Russ Darrow M.A.Z.I.N.G! Also enjoyed working with Larry the used car manager. Got my dream vehicle and I am so happy. The entire experience with the Russ Darrow group was fantastic! We had went to a different local dealer first who low-balled us on our trade. We will definitely return when it is time for our next car. Thank you! More
by Davidbeth
