Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Stay away! ! Purchased a vehicle and had problems immediately, the touch screen wasn't working and the suspension is off. I was told that they had 2 service tech ! Purchased a vehicle and had problems immediately, the touch screen wasn't working and the suspension is off. I was told that they had 2 service techs take my vehicle out and could not replicate the problem. I drive through the city streets feeling like I am on a boat, rocking side to side and the rear end swinging side to side. Supposedly they said they replaced the touch screen, yet I still have problems with it. It took them 2 weeks to do this and I was told they would contact me to let me know what was going on, but no one called. They had me contact a different dealership that dealt with my vehicle and explain the problem. I did that, and was told that they would talk to the techs and get back to me. No one did. I ended up calling them, to find out that the service person I talked to contacted the service rep where I purchased the vehicle and explained to them what needed to be done and that they needed to contact me to make arrangements to fix the problem. 2 days later and I am still waiting for someone to contact me. More

Kyle was a joy to work with while buying my new RAM Truck! Not your typical pushy robot script sales man. If you find yourself at Russ Darrow in West Bend Wi. looking to get into a new car or truck, I Truck! Not your typical pushy robot script sales man. If you find yourself at Russ Darrow in West Bend Wi. looking to get into a new car or truck, I would suggest you gravitate towards him. More

Great great GREAT! !!! VERY POLITE TOO. RUSS DARROW WEST BEND IS A DEALERSHIP I HIGHLY WOULD RECOMMEND WHEN ASKED. !!! VERY POLITE TOO. RUSS DARROW WEST BEND IS A DEALERSHIP I HIGHLY WOULD RECOMMEND WHEN ASKED. More

Kyle was really great. Easy to work with and very helpful. I would highly recommend. Easy to work with and very helpful. I would highly recommend. More

This dealer advertised on their website, yet the pictures were not of the actual car. When I called they stated that it was just a test picture and that the van hadn't passed inspection yet. I feel this is v were not of the actual car. When I called they stated that it was just a test picture and that the van hadn't passed inspection yet. I feel this is very bad practice- it is misleading and I feel you shouldn't advertise a car that they don't have. I would not recommend this dealer due to false advertising. alison More

Easy pain free experience. Pleasure doing business with you. Everything was so easy. Will do business here again. Pleasure doing business with you. Everything was so easy. Will do business here again. More

Great sales, I was very impressed and had much respect. We drove 4 hours to seal the deal on my husbands dream car. Thank you guys so much! Big shout out to Justin Schmidt, Larry and Rob! We will definetly We drove 4 hours to seal the deal on my husbands dream car. Thank you guys so much! Big shout out to Justin Schmidt, Larry and Rob! We will definetly return for another purchase! More

Jaime was so great…. He made sure everything was ok and kept in touch with me before I even made it to dealership. He made sure everything was ok and kept in touch with me before I even made it to dealership. More

What I was promised was never achieved. My Jeep broke down constantly and even after everytime bringing it in was never fixed and I felt like I was an annoyances asking them to fix it. The My Jeep broke down constantly and even after everytime bringing it in was never fixed and I felt like I was an annoyances asking them to fix it. The service manager was one of the rudest people I have ever dealt with and I’m in the service industry! After putting over 12k into the Jeep you tell me I need to pay 4k to put it back, which when speaking to the original GM was promised that would never be a problem. Will never buy from Jeep again and I will tell everyone too! After expressing my feelings no one was sympathetic of the time and money spent! I will say Janessa is amazing though! More