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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
623 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 623 reviews
January 21, 2025
Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand on nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand. More
by DYLANRAHN
Verified Customer
January 20, 2025
Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job! my repair and very friendly. He did an outstanding job! More
by cschultz3
Employees Worked With
January 19, 2025
Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done. Explained the service they provided and what needed to be done. More
by TTISCHENDORF
Employees Worked With
January 18, 2025
Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor More
by scott.j.van.slyke
Employees Worked With
January 17, 2025
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. More
by ALLEN34
January 17, 2025
Very clean, friendly staff. Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or ca Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or car use. More
by lmv32800
Employees Worked With
Jacob in Service Team
January 15, 2025
I was very pleased with Russ Darrow service dept. very unusual situation and they understood the problem I had with a used vehicle I purchased. very unusual situation and they understood the problem I had with a used vehicle I purchased. More
by 1SINBADMARINE
Employees Worked With
Joe Herman
January 12, 2025
Top Notch I like the wheel alignment and tread depth drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. drive thru. I also like the video of the multi point inspection. These days it's nice to know someone cares and takes pride in customer service. More
by trpet70
Employees Worked With
Service Dept
January 03, 2025
Unethical, immoral, bad business practices, nonexistent customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for y customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership More
by Marathonerleo
