Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Service center is a complete scam. I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the c I was able to get my vehicle in within 24 hours after a loud noise started by my engine. I was told it was the exhaust pipe that separated from the catalytic converter because the bolts were rusted. Sent me a “quote” of $1888.28. They supposedly fixed it and I go to pick it up after work, and within two seconds of starting up my vehicle there was another very loud noise that wasn’t there when I dropped my vehicle off originally. Mind you this quote covered the $200 diagnostic fee. The fee to make sure the service tech looks at everything that could potentially be wrong. I call the next day, get put on hold forever just to be told Dennis would call me back. Dennis took hours to call back each time I had called. Either Dennis is overworked or doesn’t care because each time I talked to the guy it was like talking to him for the first time. I literally had to tell him I didn’t have my warranty five separate times. I explained to him that the noise was not there when I dropped off the vehicle and he swore he drove my car himself and didn’t hear anything. I said I heard it right away. He gave some pushback because I told him I was not going to pay another diagnostic fee. Had to go drop off my car again. Dennis calls me to tell me I needed a new drive train because my bearings are bad, no further explanation other than it’s going to cost me another $2000. Sends me another quote but this time it’s just an excel spreadsheet with no numbers on it. Huge red flag. I was getting feedback from others who say that’s what they do when they don’t want you to know they’re scamming you. I picked up my vehicle and took it to another repair center. Todd’s auto in Lomira looks at it and said the only thing that was needing fixed was the heat shield that the Russ Darrow tech bent. Todd’s bent it back and didn’t charge anything to look at my car. Makes me wonder if I needed to pay $2000 for the original issue. My car has been fine since. It’s sad in this economy that people are still getting scammed by these dealerships. Nobody has $2000 sitting around, so that was a big chunk of change for me. Do yourself a favor and support your local mechanic. I want nothing to do with this business including buying a car. More

Very informative and they went above and beyond to help us purchase our pickup truck us purchase our pickup truck More

My 6th purchase in 10 years at Russ Darrow. As always great sales people and the finance manager gets the job done. As always great sales people and the finance manager gets the job done. More