Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Service Department I always work with Kelsey in the service department. She is always so friendly, polite and knowledgeable. You can tell that she really enjoys what she I always work with Kelsey in the service department. She is always so friendly, polite and knowledgeable. You can tell that she really enjoys what she’s doing and that makes a difference. More

Excellent sevice writers For ten years now I have had an excellent service experience with Russ Darrow on my Chrysler automobiles. The service writers have all been very knowl For ten years now I have had an excellent service experience with Russ Darrow on my Chrysler automobiles. The service writers have all been very knowledgeable, have clearly explained the service that they expected was needed, and then told me exactly what had been done. They also made me aware of service bullrtins and other matters that was performed at no charge. They give me the feeling that they care about me and my car. More

Awesome service Dropped my car off to get some service done after some warning lights came on. During inspection they found an unrelated issue that was still under wa Dropped my car off to get some service done after some warning lights came on. During inspection they found an unrelated issue that was still under warranty and fixed the other problem within the next morning. I was very impressed they got it all done so quickly. More

Very professional Lucas was very prompt Lucas was very professional and courteous I would recommend all my friends to come to you except for one thing I'm not happy with my son and I was out Lucas was very professional and courteous I would recommend all my friends to come to you except for one thing I'm not happy with my son and I was out looking at the new Chargers my mine was getting looked at just because I was dressed in my work clothes not one person came out and asked if we needed help and I was not very happy with that cuz I am looking for a new charger RT or a Daytona but I'm not happy with that right now so I'm looking at other dealerships More

Terrible customer service I was talked down to as if I didn't know what I was talking about. Your right I don't. I'm a microbiologist so I know about microbes not cars. I was t I was talked down to as if I didn't know what I was talking about. Your right I don't. I'm a microbiologist so I know about microbes not cars. I was told my car would be done at 1230. Wasn't done until 3. Nobody smiled. After paying $769 for new brakes and other minimal services a few days later my brakes are making a worse noise then they were before I brought it in. I called at 10 am on a Saturday and never heard back. The worst customise service I have ever dealt with. More

My Experience I originally took my truck to another repair shop. It sat, untouched, for almost 2 weeks. Finally had it re-towed to Russ Darrow. Best move I made. I originally took my truck to another repair shop. It sat, untouched, for almost 2 weeks. Finally had it re-towed to Russ Darrow. Best move I made. They diagnosed the problem, ordered the part and fixed the truck and I had it back within 24 hours. Awesome service! Will definitely use them again. More

Excellent as always. Each time I've been there to visit, I've always had great service, and friendly people to talk to.I really enjoyed that as a customer. Each time I've been there to visit, I've always had great service, and friendly people to talk to.I really enjoyed that as a customer. More

Oil Change I sat for 1 hour and 45 minutes to get an oil change on a Thursday. When I finally go the car back, it was obvious that it had just been hosed off bec I sat for 1 hour and 45 minutes to get an oil change on a Thursday. When I finally go the car back, it was obvious that it had just been hosed off because it was covered with water. When I turned the car on both steam and smoke were rolling off the engine. I popped the hood and they had obviously sprayed the engine off and you could tell there was oil that was spilled because it was burning and after I got a 1st , 2nd and 3rd employee to come and look at it, they all agreed that was what it was. So, they asked us to sit again and took it for a ride and the smoking stopped and the car had been wiped down. That was Thursday, I took the car to the Twin Cities that weekend, this past weekend and on my return trip, the check engine light came on. So, now I am getting that checked out. This is also about a month after I had to have a couple pistons redone and a rod replaced as warranty work on the same car. The reason I was at Russ Darrow is because I bought the car there and they gave me some free oil changes. It is not convenient, it is a 30+ minute drive but I figured it is free. I doubt I will be going there for any more "free" service. I pass several other places on the way that are much more convenient and I have a feeling the service will be every bit as good, probably even better. More

Service Dept needs service This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. This review is mostly on the service department. It has taken 6 weeks and 3 visits to have our rear spoiler on our new van replaced after it fell off. The parts were not ordered timely, or sent for painting the between the first and second visit, then after waiting around an hour on the second visit we were told they didn't order all the parts. Each time we had to contact the service department for information and follow up as the service writer didn't do his job. Finally the third visit took over 2 hours for a minor repair and again I had to go out and ask where my van was. Find another service department, and if it is a warranty/recall-go to a different Dodge. Even if you have to drive out of town, it will still get done faster More

Helpful, friendly, no-nonsense service in buying a car. Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock. More