Russ Darrow Chrysler Dodge Jeep RAM of Madison

A wonderful first car purchase This was my first time buying a car, so naturally, I had many questions. Michael and the whole staff was pleasant and patient with me, and made me fee This was my first time buying a car, so naturally, I had many questions. Michael and the whole staff was pleasant and patient with me, and made me feel totally comfortable with such a big decision. They even had the car that I wanted transferred to Madison from the Milwaukee location so that I didn’t have to make the trip myself. I would absolutely go back for a future purchase! More

Need service for my truck Painless experience. Ali was fantastic. She got me in as fast as she could. I kept me informed to what was going on and any extra costs involved. Painless experience. Ali was fantastic. She got me in as fast as she could. I kept me informed to what was going on and any extra costs involved. More

Wonderful experience! Michael Glowacki was wonderful to work with. Very helpful and knowledgeable! I have had nothing but wonderful experiences with Russ Darrow Jeep! Will Michael Glowacki was wonderful to work with. Very helpful and knowledgeable! I have had nothing but wonderful experiences with Russ Darrow Jeep! Will keep coming back! More

Great Service Such a great service, I walk away with the car I was looking for. I would totally go back in the future! They made sure I knew my car properly, before Such a great service, I walk away with the car I was looking for. I would totally go back in the future! They made sure I knew my car properly, before I took it home! More

Quick honest and to the point. I had a unique situation with my car buying experience. I walked in laid out every concern and challenge along with every want and need. Mike and the I had a unique situation with my car buying experience. I walked in laid out every concern and challenge along with every want and need. Mike and the sales management did everything I would have wanted and expected to be upfront and help me at a time when few would. Walked out with the best possible scenario given the situation. For a Madison area car dealer they worked for my business more then most would have. Very grateful and will start there at my next purchase instead of end there. More

Time for a new car We needed a replacement car and found what we wanted on hand at the dealer. Crystal assisted us with a new vehicle purchase six months ago and was ju We needed a replacement car and found what we wanted on hand at the dealer. Crystal assisted us with a new vehicle purchase six months ago and was just as helpful today. She was friendly, knowledgeable, professional, patient and thorough. We had a great experience with her as our sales person for our last car and were glad to see her for this purchase. This was also a smooth process, no surprises and the whole process was quick. Thank you, Julie and Larry More

Wait times Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would take it right back.... while the waiting room is nice and had drinks and popcorn, it would have been nice to know it would take that long. More

Went in to get a leaking tire fixed They fixed the tire and also fixed the plastic that was loosely hanging in the front end for free. Very friendly service and they washed the car. I They fixed the tire and also fixed the plastic that was loosely hanging in the front end for free. Very friendly service and they washed the car. I was a happy customer when I left. Also the free popcorn was great More

Re-establish the phone connection I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and rep I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and replaced with the Renegade. Because the Renegade was best suited for what I wanted the vehicle for, I purchased it. My recent visit was because my phone connection was completely disabled. I was on the east side so stopped in to see if it could be re-connected. The service dept. was busy, so suggested I try one of the Salesmen for assistance. Michael was available and offered to assist me. He was very personable and efficient and was able to re-connect the phone. I was on my way in about 15 minutes, give or take. More

First oil change on my new Jeep Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Thank you for a great experience! Dan & Lynn Finley More