Russ Darrow Chrysler Dodge Jeep RAM of Madison

Informed, but slow. Russ Darrow did a fine job with helping me in the purchase of my vehicle. They have me all the information I needed to make an informed decision on my Russ Darrow did a fine job with helping me in the purchase of my vehicle. They have me all the information I needed to make an informed decision on my choice of vehicle. However, the process to complete the sale took far longer than I feel it should have. During the process there were also some moment that could have gone better. There was one point that my mother and I had informed the dealer that we needed to leave soon in order to go take care of other business and we were kept there for nearly an extra hour. Other than that they were great. More

Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. Love my Jeep. More

Running boards Had a oil change. Tire rotation and a pair of running boards installed. Great service. Done in a timely manner. Very pleased. Highly recommended Alw Had a oil change. Tire rotation and a pair of running boards installed. Great service. Done in a timely manner. Very pleased. Highly recommended Always a pleasure. More

Fast Friendly Service I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try to upsell me on things I don’t want or need. Nice waiting area with free WI-FI, tv & plenty of other reading material. More

Great service , everyone was very accommodating and patient with me. They took the time to make sure I understood everything from the car and all its features to m , everyone was very accommodating and patient with me. They took the time to make sure I understood everything from the car and all its features to my maintenance options and finance options. Made the process very relaxed and enjoyable. More

Blessing!!! Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 More

Excelent job very good people helped me a lot in the business I was looking forand very attentive with the customer excellent service and very grateful with the de very good people helped me a lot in the business I was looking forand very attentive with the customer excellent service and very grateful with the deal. Many thanks!!!! More

New tires and splash guards Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work afte Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work after I dropped off the vehicle early in the morning. Friendly, helpful, and pleasant customer interaction. More

Less than a good experience I don't have a lot of good things I could say about the purchase of my new truck. I saw the truck advertised online for $49,000 with 510 miles on it. I don't have a lot of good things I could say about the purchase of my new truck. I saw the truck advertised online for $49,000 with 510 miles on it. When I went to the dealership, they showed it to me with over 3,000 miles on it and still wanted the full online value for it. Plus the sales consultant never gave me the keys to test drive it... We talked a bit about the cost of the truck, what I'm getting for it, and was then just sold the truck. That whole experience made me feel bad buying a "new" truck that I didn't feel quite happy about buying. I can only hope now, I won't have any issues with it when I take it home. So I felt a little bit ripped off and pressured. The sales guy was nice, but I don't feel good about the truck I just agreed to buy. I wouldn't buy from this dealership again. More

great place to buy Purchased Jeep, great deals/incentives. Salesman went above and beyond normal will recommend to all!. Very satisfied. Took time to show all details of Purchased Jeep, great deals/incentives. Salesman went above and beyond normal will recommend to all!. Very satisfied. Took time to show all details of vehicle and available to me when I needed. More