Russ Darrow Chrysler Dodge Jeep RAM of Madison

Professional and solid Easy to communicate with. Started over the phone, quickly responded to my queries. Just drove to dealership to sign the paperwork. Kept their word on Easy to communicate with. Started over the phone, quickly responded to my queries. Just drove to dealership to sign the paperwork. Kept their word on price and availability. No low-balling at all. Serious people with integrity and knowing how to do their job right. Very pleased and impressed. More

Good experience Michael was helpful without pressuring us into a sale. We appreciated his help in making our decision and we are looking forward to driving our new Ch Michael was helpful without pressuring us into a sale. We appreciated his help in making our decision and we are looking forward to driving our new Cherokee. More

nice dealer and nice car Mike was very patient and helpful during the whole process of my purchase and I got the car I want with all the safety features. Mike was very patient and helpful during the whole process of my purchase and I got the car I want with all the safety features. More

Great price and friendly sales people! First time New car owner, and the experience could not have been any better. I made an appointment ahead of time and the salesperson was more than hap First time New car owner, and the experience could not have been any better. I made an appointment ahead of time and the salesperson was more than happy to answer all of my questions! Absolutely love my new car! More

Very professional Lucas was very prompt Lucas was very professional and courteous I would recommend all my friends to come to you except for one thing I'm not happy with my son and I was out Lucas was very professional and courteous I would recommend all my friends to come to you except for one thing I'm not happy with my son and I was out looking at the new Chargers my mine was getting looked at just because I was dressed in my work clothes not one person came out and asked if we needed help and I was not very happy with that cuz I am looking for a new charger RT or a Daytona but I'm not happy with that right now so I'm looking at other dealerships More

Terrible customer service I was talked down to as if I didn't know what I was talking about. Your right I don't. I'm a microbiologist so I know about microbes not cars. I was t I was talked down to as if I didn't know what I was talking about. Your right I don't. I'm a microbiologist so I know about microbes not cars. I was told my car would be done at 1230. Wasn't done until 3. Nobody smiled. After paying $769 for new brakes and other minimal services a few days later my brakes are making a worse noise then they were before I brought it in. I called at 10 am on a Saturday and never heard back. The worst customise service I have ever dealt with. More

My Experience I originally took my truck to another repair shop. It sat, untouched, for almost 2 weeks. Finally had it re-towed to Russ Darrow. Best move I made. I originally took my truck to another repair shop. It sat, untouched, for almost 2 weeks. Finally had it re-towed to Russ Darrow. Best move I made. They diagnosed the problem, ordered the part and fixed the truck and I had it back within 24 hours. Awesome service! Will definitely use them again. More

Customer service The customer service was great! Parker is a very good salesman, explained everything, answered all my questions, and he worked with me to purchase my The customer service was great! Parker is a very good salesman, explained everything, answered all my questions, and he worked with me to purchase my new vehicle. More

Excellent as always. Each time I've been there to visit, I've always had great service, and friendly people to talk to.I really enjoyed that as a customer. Each time I've been there to visit, I've always had great service, and friendly people to talk to.I really enjoyed that as a customer. More

Oil Change I sat for 1 hour and 45 minutes to get an oil change on a Thursday. When I finally go the car back, it was obvious that it had just been hosed off bec I sat for 1 hour and 45 minutes to get an oil change on a Thursday. When I finally go the car back, it was obvious that it had just been hosed off because it was covered with water. When I turned the car on both steam and smoke were rolling off the engine. I popped the hood and they had obviously sprayed the engine off and you could tell there was oil that was spilled because it was burning and after I got a 1st , 2nd and 3rd employee to come and look at it, they all agreed that was what it was. So, they asked us to sit again and took it for a ride and the smoking stopped and the car had been wiped down. That was Thursday, I took the car to the Twin Cities that weekend, this past weekend and on my return trip, the check engine light came on. So, now I am getting that checked out. This is also about a month after I had to have a couple pistons redone and a rod replaced as warranty work on the same car. The reason I was at Russ Darrow is because I bought the car there and they gave me some free oil changes. It is not convenient, it is a 30+ minute drive but I figured it is free. I doubt I will be going there for any more "free" service. I pass several other places on the way that are much more convenient and I have a feeling the service will be every bit as good, probably even better. More