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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
439 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 439 reviews
January 13, 2022
Phenomenal service, fantastic staff, great experience, awesome people and cool cars and trucks. Best dealer and service shop I know. Ian Johnson is the most profesional service manager ever. I always appr awesome people and cool cars and trucks. Best dealer and service shop I know. Ian Johnson is the most profesional service manager ever. I always appreciate the friendliness and help I receive at Russ Darrow Chrysler, Jeep, Dodge, Ram. More
by Zig
Employees Worked With
December 13, 2021
They were able to fix my car in a timely manner. And able to give me estimated cost of the services. to give me estimated cost of the services. More
by Pav
Employees Worked With
December 02, 2021
Most pleasant experience I’ve ever had at a dealership. They made buying my 2022 wagoneer seamless and made me feel like more than just a sale. Thanks to all involved! They made buying my 2022 wagoneer seamless and made me feel like more than just a sale. Thanks to all involved! More
by morganhouden
December 02, 2021
Sales staff made my visit great. Everyone was friendly and the process was very fast. and the process was very fast. More
by Lin318
December 01, 2021
Excellent as always. Chris and the rest make me feel welcomed and treat me like I am their focus. Communication and updates were great. welcomed and treat me like I am their focus. Communication and updates were great. More
by Dan Thompson
Employees Worked With
December 01, 2021
Always great service and helpful staff. Very courteous and conscientious. They get you in and out in great time and the free car wash is always appreciated!! Thanks again and we will keep coming back!! Ju and conscientious. They get you in and out in great time and the free car wash is always appreciated!! Thanks again and we will keep coming back!! Julie Gay More
by Juliekgay
Employees Worked With
November 30, 2021
They are courteous, knowledgeable and efficient. Technicians explain all services provided in understandable terms. Especially like the quick oil change service. Technicians explain all services provided in understandable terms. Especially like the quick oil change service. More
by DIANE.KLEIBOER
Employees Worked With
November 26, 2021
I literally never leave reviews, but I am blown away by the level of service Russ Darrow consistently provides. I needed a break job and an oil change, pretty simple. They provided a shuttle free of charge the level of service Russ Darrow consistently provides. I needed a break job and an oil change, pretty simple. They provided a shuttle free of charge so I could spend valuable time with my family. They did a great job on my car for a reasonable price. I’ve worked in customer service for my entire career and I know what it means to provide excellent service. Russ Darrow provides excellent service. More
by knudson.eric
Employees Worked With
Other Employees :
I forget her name, but the woman who did the shuttle service was incredibly personable.
November 14, 2021
Great experience. Very pleasant from the minute you walk in the door. Greeted right when I walked in and very knowledgeable about everything. in the door. Greeted right when I walked in and very knowledgeable about everything. More
by Adam.c.turner
