Russ Darrow Chrysler Dodge Jeep RAM of Madison

I have done business with Russ Darrow for many years and always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. More

Overall all a generally good experience. Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high r Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high regard. Communication with the service center was lackluster and service has generally been slow. I had to argue with a representative to get them to fix a part they damaged during a service, which thankfully the manager made sure to get covered. When I did finally get my vehicle back, the technician left the cover for my undercarriage in the back of my vehicle without reattaching it. More

I consistently receive outstanding customer service and vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performi vehicle care from Bryan Kufalk and the service team at Russ Darrow. I appreciate the service recommendations to keep my Jeep Grand Cherokee performing well. Dealership as a whole...very clean and organized facility inside. Outside space is an issue and new vehicle inventory of Jeep Grand Cherokees has been low of late. More

Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number there but didn’t actually charge you. Then when you get the loan statement they actually did charge you. Vehicle had an oil leak, damage belts and seized belt tensioner, despite Wisconsin Buyer Guide saying otherwise. Just make sure you do a GOOD job looking over the vehicle first! unfortunately I didn’t notice these issues until the day after purchasing the vehicle ($700 in repairs.) I’ve contacted them 4 times asking if they would help cover some of the costs and they keep making excuses as to why they haven’t helped cover the cost yet. We’ll see what happens, it’s been three weeks so not looking good. Daniel Wallner was pretty decent. Rest of the crap brought down his rating too though. Chris tried to go to bat for me with some issues with my local service center recommending services that weren’t needed. Will update after situation is resolved. More

Prompt. Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area More

Knowledgable. Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various sn Efficient. Friendly service technicians. Good location. Waiting area is very spacious with ample seating and coffee, hot chocolate and various snacks. More

Good customer service was excellent, work was done completed when said. Always have been reliant. completed when said. Always have been reliant. More

Awesome experience, came in for an oil change , found out the steering boots were leaking. Great find. the steering boots were leaking. Great find. More

They always treat me like I am special there and their new Gm has brought alot of positive energy into the dealer which is very appreciated. new Gm has brought alot of positive energy into the dealer which is very appreciated. More

took a little longer than expected, but service was friendly, clear and got her done right. would recommend friendly, clear and got her done right. would recommend More