Russ Darrow Chrysler Dodge Jeep RAM of Madison

Trustworthy Micheal is a very approachable and relaxed salesman. I observed him with another female customer and he has compassionate understanding of people and Micheal is a very approachable and relaxed salesman. I observed him with another female customer and he has compassionate understanding of people and their needs. Being a female I did not feel like I was being treated differently but that he respected my choices and requests. Very patient and kind! No pressure, detailed, and efficient 👍 Lauri Johnson More

Fair pricing all around I had a pleasant experience working with this dealership. Michael was friendly and understood the price that I needed to be at to make a deal. I fee I had a pleasant experience working with this dealership. Michael was friendly and understood the price that I needed to be at to make a deal. I feel once we negotiated to the price that worked for me it was both a fair trade-in price and a fair selling price. I chose four stars for the dealership rating because there was more back and forth on the pricing than I prefer to deal with but ultimately we got to where I needed to be. More

Easy sale Graham was so professional and easy to talk to. I? feel very comfortable with my purchase. My vehicle was nice and clean and I’m loving it!!! Graham was so professional and easy to talk to. I? feel very comfortable with my purchase. My vehicle was nice and clean and I’m loving it!!! More

Good Service seemed to try their hardest to meet my needs in the price I needed. Mike worked hard to explain everything in a manner that was easy to understand. seemed to try their hardest to meet my needs in the price I needed. Mike worked hard to explain everything in a manner that was easy to understand. More

Excellent The Service Tech found an expired coupon in our door and allowed us to use it which was appreciated! As always, excellent service. Efficient too! The Service Tech found an expired coupon in our door and allowed us to use it which was appreciated! As always, excellent service. Efficient too! More

Very helpful They were very helpful and very Speedy with the paperwork to make sure that I got sent on my way with my son's car They were very helpful and very Speedy with the paperwork to make sure that I got sent on my way with my son's car More

Upgrade Very Professional and courteous was my first impression. Knowledable and allowed the customer the room to make a big decision. Parker was very friendl Very Professional and courteous was my first impression. Knowledable and allowed the customer the room to make a big decision. Parker was very friendly and engaging throughout the process. I will say the same for their finance department. I will recommend every time. More

SMOOTH START BUT A BUMPY LANDING I found this car online and it looked pretty nice in the picture and had really low mileage, so I decided to check it out, even though it was 1 1/2 h I found this car online and it looked pretty nice in the picture and had really low mileage, so I decided to check it out, even though it was 1 1/2 hours away. I liked the vehicle, but there were some issues with it that were negotiated before a sale was made. The car was sent to one of their body shops in Waukesha for some work to be done it, which took a week. I decided I would pick up the vehicle at the body shop myself and make sure everything agreed upon was done. The job was not completed as was agreed, so a phone call was made to the dealer in Madison. After it was confirmed what still had to be done, the body shop kept the car till the next day to finish up. I went to get the cat the next day and was satisfied with the work they did. I was happily on my way till I went to back up and the backup camera isn't working. The body shop told me there was nothing they could do for me and sent me on my way. I was very upset to say the least that I would have to now drive from Waukesha to the dealer in Madison to get this figured out. Michael was very helpful and agreed to do what he could to get the problem resolved. It turns out the body shop was responsible for the back up camera not working. Whom ever worked on the vehicle forgot to plug it back in. They should have known that considering they had it all apart. I ended up driving 150 total miles out of my way because of the body shops negligence.......I would not recommend the body shop. More

A Great Experience Parker greeted us when we got here and was very helpful when we told him what we wanted. Both he and Jon were very informative about the financing. Th Parker greeted us when we got here and was very helpful when we told him what we wanted. Both he and Jon were very informative about the financing. Thanks for a great experience! More