Russ Darrow Chrysler Dodge Jeep RAM of Madison

Oil Change and Wash First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friend First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friendly and gave a time estimate for completion since there were a number of customers in line before us. The work was completed earlier than expected which was nice. They even washed the vehicle afterward. My daughter was happy for the WiFi and free popcorn which made the stop better. We also spoke with Lucas who sold us the vehicle six months ago. He remembered our names and asked how the vehicle was handling. Very pleased with how we are treated and have recommended the place to a few individuals. Thanks again! More

Excellent as always Our family has bought many vehicles from Russ Darrow. Bob Phillips is always excellent and professional. He knows what we are looking for and gets it Our family has bought many vehicles from Russ Darrow. Bob Phillips is always excellent and professional. He knows what we are looking for and gets it done at the right price. The service department is very fast and knowledgeable also. I have been recommending Russ Darrow and Bob to everyone for years now. More

Michael Glowacki Sales Associate I want to say how thankful I was to have Michael as a contact asssiciate to help me. He was very nice, and informative. Thank you I want to say how thankful I was to have Michael as a contact asssiciate to help me. He was very nice, and informative. Thank you More

Great experience with Michael, Russ Darrow Overall top notch experience with this purchase. Michael was knowledgeable about the vehicle, had a great demeanor and tried his best to accommodate m Overall top notch experience with this purchase. Michael was knowledgeable about the vehicle, had a great demeanor and tried his best to accommodate my needs. He's easily my favorite salesman of those I've worked with. Also, the finance manager was friendly and didn't try to use pressure to up sell additional services. Overall, very pleased with my experience. I would certainly work with them again in the future. More

Great service Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. Fast and friendly with a nice area to hang out while your service work is completed. They also washed the car after service, good experience. More

Wrangler JL Rubicon Bob Phillips was wonderful to work with—straight shooter and upfront. Thumbs up to all the staff we interacted with. Would highly recommend to anyone Bob Phillips was wonderful to work with—straight shooter and upfront. Thumbs up to all the staff we interacted with. Would highly recommend to anyone looking for a laid back, no hassle experience. More

Best Experience EVER! I test drove the big 3 when looking for a new truck. Chevy, Ford, Dodge. The Ford dealership salesperson was nice but way non personal coupled with th I test drove the big 3 when looking for a new truck. Chevy, Ford, Dodge. The Ford dealership salesperson was nice but way non personal coupled with the fake laugh was just too much, the Chevy salesperson was Worse than the Ford salesperson. The fellas at Russ Darrow were hands down the nicest, most accommodating, real, genuine people I’ve had the pleasure of meeting. Start to finish they made sure I understood everything, the truck is what I wanted not just what they wanted to sell me, didn’t treat me like a dollar sign, and best of all they were REAL! Both the salespeople & finance people at Russ Darrow Mazda & Russ Darrow Dodge on the East Side of Madison listened to my financial situation, they made such helpful suggestions that made the most Credit sense for me, made sure I understood, and they didn’t judge me for my negative equity & just say oh no we can’t help you. They really took up the gauntlet with my financial challenges & made it happen! I left the lot driving a VERY NICE 2018 Ram 1500 Express with a HEMI! Ooooh let’s talk about that! She purrrs like a kitten, roars like a lion of needed! Robert my salesman went above & beyond my wildest dreams! Heck I even had the pleasure of meeting his twin sons, what’s not to love here at Russ Darrow Dodge of Madison’s east side? Do yourself a favor & forget the rest! Go visit Robert aka Bob the big guy at dodge, or JR/RJ (I wish I had saved his card he was so patient & understanding salesperson!) at Russ Darrow Mazda on Madison’s east side. Both of these gentleman deserve a raise after dealing with me haha! In all seriousness tho, I clearly can’t say enough fabulous things about the Russ Darrow experience I had! From the moment I walked in the doors, to the moment I walked out practically in tears because I was so disenhearted by how terrible I was treated at Chevy & Ford & how freaking COOL everyone was here..... I feel like a member of the Russ Darrow family now. Robert aka Bob the big guy, you gave me faith & hope that not all salespeople are just after the almighty dollar. Forget the rest, go directly to Russ Darrow Dodge, they actually DO CARE & LISTEn to you! More

Rear end noise and vibration Was experiencing some problems with car so I took it to Russ Darrow Chrysler-Dodge-Jeep dealership in Madison Wisconsin. They were very good with list Was experiencing some problems with car so I took it to Russ Darrow Chrysler-Dodge-Jeep dealership in Madison Wisconsin. They were very good with listening to me to find out what was wrong. They diagnosed the problem got the parts needed and fixed it in just a couple of days. My service advisor, Ian, was very good at keeping me informed about the status of work on the vehicle. He did an excellent job. More

Amazing! Fantastic dealership! Fantastic salesman in Michael! He treated us like we were a top priority and I’ve never felt that before, so it was very apprec Fantastic dealership! Fantastic salesman in Michael! He treated us like we were a top priority and I’ve never felt that before, so it was very appreciated! thank you! More

Helpful, fast and accurate I wanted to get an oil change on the spur of the moment, and I went where I knew I could get the oil change, my brakes inspected and any recalls check I wanted to get an oil change on the spur of the moment, and I went where I knew I could get the oil change, my brakes inspected and any recalls checked. The entire process went quickly, and they even set up a free two-month satellite radio trial. I recommend them. More