Russ Darrow Chrysler Dodge Jeep RAM of Madison

New pacifica Crystal Reid in sales helped us with our new Chrysler Pacifica van. Previously we had a Dodge Durango but before that two dodge grand caravans. Very Crystal Reid in sales helped us with our new Chrysler Pacifica van. Previously we had a Dodge Durango but before that two dodge grand caravans. Very helpful explaining both Durango and pacifica More

Great experience! I bought a vehicle 4 years ago from Lucas .... returned last night to buy another. Trustworthy salesman! I will absolutely return again!! Love my new I bought a vehicle 4 years ago from Lucas .... returned last night to buy another. Trustworthy salesman! I will absolutely return again!! Love my new Compass!! More

They value your time. This was my frist time getting a car through a dealership and it wasn't too bad. Mike was a great sales representative. Good job. This was my frist time getting a car through a dealership and it wasn't too bad. Mike was a great sales representative. Good job. More

Cost was less then quoted I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the rep I took our minivan in for an oil change, at that time they also quoted a couple repairs ( hoses that showed wear ). We decided to hold off on the repairs at that time. 6 months later took it back in for another oil change and to get the repairs done. The price ended up being less then I was quoted. Chris in service said the repairs went smoother then expected. That is honesty ! More

excellent friendly people sales associate was nice and informative friendly people all around tried to get lowest price and went above and beyond to get us a wonderful deal sales associate was nice and informative friendly people all around tried to get lowest price and went above and beyond to get us a wonderful deal More

Excellent This place is fantastic second vehicle we have bought from them both times were wonderful experiences sales associate helped a lot with information an This place is fantastic second vehicle we have bought from them both times were wonderful experiences sales associate helped a lot with information and worked to get a great deal More

Crystal Reid was our sales person. She gets excellent ratin Crystal Reid gets excellent rating. She very good at her job. Very informative about our new Pacifica. Very helpful and understanding of our situat Crystal Reid gets excellent rating. She very good at her job. Very informative about our new Pacifica. Very helpful and understanding of our situation(accident) More

Poor Communication I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and h I received No call to let me know status of vehicle even 5 hr after told it would be done. Also when I picked up the vehicle the price was wrong and had to be corrected. It was promptly changed. This is not the first time! Have to watch these thieves closely! More

Great first car buying experience! Michael was so great! This is pur first experience buying a car and Michael was happy to answer all of our questions and make sure we were walking awa Michael was so great! This is pur first experience buying a car and Michael was happy to answer all of our questions and make sure we were walking away not only in the car that we wanted but at the price point that worked for us. He was friendly and understanding and let us work through everything at our own pace. I would highly recommend seeing Michael for your car buying experience! More

Basic service and attitude I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was t I brought our van in for a basic oil change and service. That was fine. Work done was expected as was the price. I wanted the tires inspected. I was told they had not been rotated for almost 20,000miles. I explained they r always rotated when the oil is changed. He said nope. He made it seem like it was my fault. When I went to pay the bill, I asked about a military discount. He said I already gave u a free tire rotation today. Also, is it professional for an employee to spit tobacco juice in front of a customer when standing at the service desk? I doubt we will be back. More