Russ Darrow Chrysler Dodge Jeep RAM of Madison

Great Service Such a great service, I walk away with the car I was looking for. I would totally go back in the future! They made sure I knew my car properly, before Such a great service, I walk away with the car I was looking for. I would totally go back in the future! They made sure I knew my car properly, before I took it home! More

Quick honest and to the point. I had a unique situation with my car buying experience. I walked in laid out every concern and challenge along with every want and need. Mike and the I had a unique situation with my car buying experience. I walked in laid out every concern and challenge along with every want and need. Mike and the sales management did everything I would have wanted and expected to be upfront and help me at a time when few would. Walked out with the best possible scenario given the situation. For a Madison area car dealer they worked for my business more then most would have. Very grateful and will start there at my next purchase instead of end there. More

Time for a new car We needed a replacement car and found what we wanted on hand at the dealer. Crystal assisted us with a new vehicle purchase six months ago and was ju We needed a replacement car and found what we wanted on hand at the dealer. Crystal assisted us with a new vehicle purchase six months ago and was just as helpful today. She was friendly, knowledgeable, professional, patient and thorough. We had a great experience with her as our sales person for our last car and were glad to see her for this purchase. This was also a smooth process, no surprises and the whole process was quick. Thank you, Julie and Larry More

Wait times Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would take it right back.... while the waiting room is nice and had drinks and popcorn, it would have been nice to know it would take that long. More

Went in to get a leaking tire fixed They fixed the tire and also fixed the plastic that was loosely hanging in the front end for free. Very friendly service and they washed the car. I They fixed the tire and also fixed the plastic that was loosely hanging in the front end for free. Very friendly service and they washed the car. I was a happy customer when I left. Also the free popcorn was great More

Re-establish the phone connection I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and rep I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and replaced with the Renegade. Because the Renegade was best suited for what I wanted the vehicle for, I purchased it. My recent visit was because my phone connection was completely disabled. I was on the east side so stopped in to see if it could be re-connected. The service dept. was busy, so suggested I try one of the Salesmen for assistance. Michael was available and offered to assist me. He was very personable and efficient and was able to re-connect the phone. I was on my way in about 15 minutes, give or take. More

First oil change on my new Jeep Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Thank you for a great experience! Dan & Lynn Finley More

Got answers to some of the questions I had I Didn’t have much time to really diagnose the transmission issue I believe to have, but the person was able to answer some questions about some odd s I Didn’t have much time to really diagnose the transmission issue I believe to have, but the person was able to answer some questions about some odd sounds I hear with my car and possible solutions. More

Smooth and seamless. Tyler was patient, knowledgeable, and extremely helpful. The dealership had a large inventory, and we found the one we wanted. The process from find Tyler was patient, knowledgeable, and extremely helpful. The dealership had a large inventory, and we found the one we wanted. The process from finding the Jeep to driving away was smooth seamless. More

Wonderful service! I was in a bit of a bund having 2 vehicles and 2 payments. I decided to go to Russ Darrow to look at a new 2019 jeep because I have always heard great I was in a bit of a bund having 2 vehicles and 2 payments. I decided to go to Russ Darrow to look at a new 2019 jeep because I have always heard great things about Jeeps. I found Russ Darrow online when I went on True Car.com. they were the first place I chose to look at buying a new vehicle. Michael was the first person who came up to me and right away I knew I would be buying a Jeep from him. He was very informative and was not pushy or a fast talker like most salesman. I would definitely recommend Russ Darrow to anyone looking to buy a new vehicle! More