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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
592 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 592 reviews
December 30, 2020
Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More
by mlovicott
Employees Worked With
December 27, 2020
I bought a car before at this dealership, always very professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. professional and helpful, I would buy again and tell a friend also. I really love my new vehicle. More
by Jillsbrock
Employees Worked With
Don Brock. Chris
December 19, 2020
On my third Jeep! Super helpful and friendly! Ask for Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot t Lucas B! Had my car picked out and waiting for me. Took about 45 minutes and out the door. Lucas showed me all the beeps and whistles! I have a lot to learn! Thanks!! More
by Terri
December 12, 2020
Very pleased with the service received. Friendly and informative staff and the recall work they did was done faster then expected. The service is consistently great! informative staff and the recall work they did was done faster then expected. The service is consistently great! More
by Uncle Buzz
Employees Worked With
November 23, 2020
The service was overall good. I think it is shameful that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could that you have implemented a 3.50% charge when a customer pays with credit card. This was implemented during the pandemic, shame on you. This could lead to people not being able to get their cards fixed during a very difficult time for many in our country, you should be embarrassed. I will never buy a vehicle from you again. Especially knowing that cost of debt and credit cards transactions to merchants is not drastically different. This is nothing more than a price gouging scheme. More
by Disappointed Customer
November 12, 2020
Steve always gives us excellent customer service in the service department. The mechanics are very good at what they do and give you an excellent finished product. service department. The mechanics are very good at what they do and give you an excellent finished product. More
by Kristengress
Employees Worked With
Steven Fassbender
November 12, 2020
Please let me preface my statement by saying that when I purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor w purchased the vehicle, it included the maintenance package. Additionally, I also purchased the extended warranty because I was told parts and labor were covered. As I discussed the oil change using my provided service coupon, I asked about my rear window wiper not working. I also asked about the life of the tires and what a new set would be. I was very clear that I was unwilling to pay for additional services not covered by maintenance package or warranty. I was told the tires were good but they could rotate them for me. No discussion was provided about a potential charge. I left and was alerted that the vehicle was ready. I was quite surprised to see a bill for $50 and questioned it. He said no parts were broken so I was responsible for labor charge of $12.90 and $40 for tire rotation. Dissapointed, I said it was a hard learned lesson and that I specifically requested no work proceed that would incurr any charges. Honestly and openly discussing costs up front is what should be done in every case. I understand that service is there to provide services, but I pre-paid for services when I wrote the check to include maintenance package and extended warranty. I shouldn't have to say this, but please be honest and forthright with your customers in every line item of every request. Also, when a customer's pissed off already for charges,it's in poor taste to state you would charge an additional 3.5% to use electronic payment. I will request up front estimate for any item discussed in the future. Although it won't be for anything that I usually do myself, and I have always done the general maintenance myself. More
by E hoff
Employees Worked With
Lucas Branum, Ian Johnson,
November 07, 2020
No appointment. Just showed up, and asked for a oil change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I change rotate, and expressed my concerns about the active noise cancelling on the newer rams.(it likes to go off intermittently in the morning when I'm leaving for work in the morning). Ally, and Chris listened to what I needed, and the issue of the frame shaking bass cannon... It was in, and out in less time, than I thought. The service advisor ally went thru the inspection sheet with me ( It was nice to see an advisor who understands, and cares about my investment maybe as much as I do.lol). Truck was washed ( my clear coat thanks you), and I was out the door, and over to PetSmart. More
by Bondo21
Employees Worked With
Other Employees :
Jason Malloy, Jon Garcia, Joulian Gomez
November 05, 2020
Service department has repeatedly given great service with knowledgeable service people and quality work completed. Service managers was friendly and work completed in the time promised. with knowledgeable service people and quality work completed. Service managers was friendly and work completed in the time promised. More
by region4director
Employees Worked With
