Russ Darrow Chrysler Dodge Jeep RAM of Madison

Veterans-DO NOT BUY FROM RUS DARROW in MADISON We received an offer under USAA car buying service for a “guaranteed” price. Subsequently, we received an e-mail from Russ Darrow dealership with the We received an offer under USAA car buying service for a “guaranteed” price. Subsequently, we received an e-mail from Russ Darrow dealership with the “exclusive offer” for us for being a USAA member and veteran! When we got there (and after test driving this vehicle), Lucas Branum, sales rep, told us “the price given to us was incorrectly listed.” When I asked them if they would honor the price we were given, they said they would not “just eat the mistake!” The price they give to you is to lure you into the store so they can rip you off. These people have no integrity! Sad that they don’t support Veterans, especially given this was Memorial Day! No integrity! More

Oil change Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beve Service is always within reasonable wait time. Pricing is fair and staff is always professional. Flavored popcorn is a huge plus with plenty of beverages to choose from. More

Exceptional service It's a fast and friendly dealerhip and the staff always taking the extra steps to satisfy customers. Recommending this dealership to friends and famil It's a fast and friendly dealerhip and the staff always taking the extra steps to satisfy customers. Recommending this dealership to friends and families. More

Upgrade to Jeep Grand Cherokee I had offers from multiple dealers. Bob was able to reel me in by being open to negotiation and his ability to structure a mutually convenient deal. I had offers from multiple dealers. Bob was able to reel me in by being open to negotiation and his ability to structure a mutually convenient deal. More

New Durango purchase This was my third purchase from Russ Darrow and have always been happy with the dealership we felt with Don Miller once and wlll never go back This was my third purchase from Russ Darrow and have always been happy with the dealership we felt with Don Miller once and wlll never go back More

Great Experience Lucas was very knowledgeable on the Chrysler Pacifica and helped find us the best one that fit our needs. The process was quick and painless. I will d Lucas was very knowledgeable on the Chrysler Pacifica and helped find us the best one that fit our needs. The process was quick and painless. I will definitely come back for my next car. More

Oil change Went in for and oil change. Was told I need a new radiator on a 2016 van. I was also told someone would contact me for a quote and no one has contacte Went in for and oil change. Was told I need a new radiator on a 2016 van. I was also told someone would contact me for a quote and no one has contacted me yet. Also the paint on the hood is bubbling and was supposed to get a quote on that as well. More

Maintenance Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like someth Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like something was burning. Well done Rob! More

Friendly efficient service The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these days! More

Bryan did a great job! Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has t Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has the vehicle set up to take away four and all wheel drive capabilities when anything causes your check engine light to come on. So, if an oxygen sensor goes bad, you cannot utilize any 4x4 or all wheel drive options. THIS IS REALLY BAD IF YOU LIVE WHERE IT SNOWS. THIS IS ACTUALLY NEGLIGENCE IF YOU ASK ME. More