Russ Darrow Chrysler Dodge Jeep RAM of Madison

2 hours for an oil change? I went in to my car’s dealership as usual to get what the sign says a “quick” oil change. I’m used to waiting longer there than a Jiffy Lube, but afte I went in to my car’s dealership as usual to get what the sign says a “quick” oil change. I’m used to waiting longer there than a Jiffy Lube, but after an hour and a half and everyone come and gone, I finally checked. They looked at me as if I was from Mars and went to check. Seems I needed a recall software update and the mechanic kept being interrupted and no one kept me informed. In order to get out of there I had to forego the car wash and vacuum...but I was charged the same. Life is too short for that. More

You were great and you got me a shuttle. Thank you so much. They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to th They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to the mall. Thank you so much. More

Courtesy car wash I really like the people and service I get but the courtesy car wash needs to go or be upgraded. If I forget to tell them not to wash it I'm so disa I really like the people and service I get but the courtesy car wash needs to go or be upgraded. If I forget to tell them not to wash it I'm so disappointed when I get home and realize how bad the water spots are and difficult to remove. More

Great experience! Had a great car buying experience at Russ Darrow. And they’ve been great on follow-up Maintenence! I’d highly recommend RD to any car buyer. Had a great car buying experience at Russ Darrow. And they’ve been great on follow-up Maintenence! I’d highly recommend RD to any car buyer. More

Best customer service I can remember! Michael was so great to work with. I had visited the dealership in early June wanting to test drive several different models to help determine which Michael was so great to work with. I had visited the dealership in early June wanting to test drive several different models to help determine which would be the best for me. My schedule is not very flexible between work travel and family medical needs to tend to. Michael was great about working his schedule out to meet with me 3 times in total. After 2 visits I determined what I felt is the model that suits me best. Michael patiently searched out the car for me, contacted me, and from the time I got to the dealership, drove it, worked through the financing, I owned my new car within 3 hours! Michael even watched my dog while we signed all the papers--we had to bring him with us because we were traveling between home and long distance work. And he helped me figure out my phone sincing before I left. On my prior visits Michael absolutely listened to what I wanted and didn't want. I never felt pressured; I only felt that he was doing everything he could to help me find "the car"--and he nailed it! THANK YOU! Financing on site was also quick, easy and painless, making it possible to bring my new ride home same night. I highly recommend Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison, and specifically Michael! More

Thank you Always prompt,helpful.Took care of concerns and checked recall situation.Friendly and attentive Answers all questions and identifies issues.Never have Always prompt,helpful.Took care of concerns and checked recall situation.Friendly and attentive Answers all questions and identifies issues.Never have any problems getting a convenient appointment . More

Flat tire probz Got a flat tire unexpectedly and Bryan got me in right away! There were none in the Madison area, as I have a not so common vehicle and tire size, so Got a flat tire unexpectedly and Bryan got me in right away! There were none in the Madison area, as I have a not so common vehicle and tire size, so he ordered one and had it here the next day and it was done in the morning. Thank you Bryan for making my not so pleasant situation into one that was quick and easy to deal with! More

Excellent service!!! Always receive great service from Chris the service technician. I would highly recommend this place. He’s very professional and very knowledgeable. Th Always receive great service from Chris the service technician. I would highly recommend this place. He’s very professional and very knowledgeable. There ride service is also prompt and reliable. More

excellent Chris Ziegler is great! Has great customer service skills, is friendly & helpful. I feel like he is also trustworthy & explains things fully. Very nic Chris Ziegler is great! Has great customer service skills, is friendly & helpful. I feel like he is also trustworthy & explains things fully. Very nice person! I always ask for him when I make appointments for my vehicle. More

Service Great service Called for and made appointment and they got me in same day. Fast efficient and the job was done right the first time and at a great pr Great service Called for and made appointment and they got me in same day. Fast efficient and the job was done right the first time and at a great price More