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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
451 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 451 reviews
January 14, 2025
I was a little slow at first but realized I was talked into buying a battery, this for you to do the testing on my vehicle. Then mid day I'm like how can my dealer not have one to do the testing with ! Yo into buying a battery, this for you to do the testing on my vehicle. Then mid day I'm like how can my dealer not have one to do the testing with ! You should have got the battery, done all testing then once it was determined I had a bad battery and not a draw ,or bad module offered to sell one. I could have then received a free battery from battery plus incurring no charge at all. I feel that at a minimum I should get reimbursed whatever your actual cost on the battery was ( the difference from what I paid). Also what I believe is a battery install charge of $60.00. I have in the past bought two vehicles from you, this doesn’t seem right to me and will influence my future auto shopping. More
by bluegill55
Verified CustomerEmployees Worked With
January 14, 2025
The customer service was excellent, pricing is competitive and scheduling was quick. Will use their services again. competitive and scheduling was quick. Will use their services again. More
by warbird23
June 02, 2024
Amazing service! Everyone was very friendly and kind. Everything went smoothly and mostly fast. Wonderful staff Everyone was very friendly and kind. Everything went smoothly and mostly fast. Wonderful staff More
by Kiah
Employees Worked With
February 21, 2024
Bob Phillips is a very helpful Salesperson. He was great throughout the whole process. The rest of the staff was very helpful and informative. He was great throughout the whole process. The rest of the staff was very helpful and informative. More
by nokhor
Employees Worked With
December 07, 2023
After agonizing months waiting for our car to be built and shipped, we finally took delivery yesterday. What a fantastic car! Other than the nail biting waiting, the entire sales process was perfect. L and shipped, we finally took delivery yesterday. What a fantastic car! Other than the nail biting waiting, the entire sales process was perfect. Literally 90 minutes to get the car review with Lucas and the paperwork processed by Victoria and I was heading out with the new car. Lucas was super responsive whenever I had any questions and super knowledgable on the new HORNET!!!! Victoria was super friendly and efficient with the paperwork and signing and explained everything great. Also, a big thanks to Tom who worked some nice numbers up for us. Thanks to all at Russ Darrow for a great car buying experience! More
by NinjaBob
Employees Worked With
Victoria, Tom, Lucas Branum
November 26, 2023
After a terrible experience at another dealer, I found a car here and came to see it first thing the next day. The sales person, Lucas, had the car waiting for me and took me on a test drive. We got back to car here and came to see it first thing the next day. The sales person, Lucas, had the car waiting for me and took me on a test drive. We got back to the office, he asked a couple questions and then got me a price which was fair. I worked with him and Victoria to get all the paperwork finalized, and had the transaction completed in 30 minutes. I went to grab lunch while they detailed the car and filled it up with gas and I was on my way. I couldn’t be happier with this dealership, they seem like good and honest people here!!! I’ll definitely look at Russ Darrow next time I’m in the market for a new car! Thank you so much!! More
by Lewis
Employees Worked With
Victoria, Lucas Branum
October 19, 2023
Russ Darrow made my new purchase smooth and painless. I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! More
by Ryan
October 05, 2023
I've done business with this dealership for many years, vehicle purchases and service. I have been completely satisfied with how I get treated.. vehicle purchases and service. I have been completely satisfied with how I get treated.. More
by m.j.wiegel
Employees Worked With
Hannah Voogd - Business Finance Manager, Lucas Branum
