Russ Darrow Chrysler Dodge Jeep RAM of Madison

Great Deakership, clean, neat free coffee and snacks. Friendly people and great service. Love it. Friendly people and great service. Love it. More

Would rate 0/5 if possible, in the past my wife had her eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off work was specifically taken to view this truck and when we arrived we find out that not only was the truck already sold, it was sold the day after she made the appointment and no effort was made to tell my wife the vehicle was no longer available. Bob was the person we were directed to so he could speak with my wife to discuss what caught her eye about the truck, after explaining that she had very specific criteria for vehicles she was looking for. It felt like he just started showing her vehicles that did not meet her criteria hoping that she would just say yes and settle on a vehicle they had in inventory. I returned a few months later as I saw a vehicle in the lot that I wanted to test drive and get more information for myself. After greeting me and learning what brought me in today, Bob's first question was "Is this something you're looking to move on today?" When I said that it was not likely I'd be moving forward today just doing research, his urgency to help me went to 0. The keys weren't available for whatever reason so I was given a print out of the car I asked about and sent on my way. I really got the vibe that since there wasn't a guaranteed sale at the end of my visit, it wasn't an interaction worth his time. Because I have to give a star and can't rate 0/5 the pleasant front desk staff earned them that single star. More

Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review. Staff interactions were good on a face to face vehicle review. More

Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment. They are very respectful and informative. Easy to schedule an appointment. More

Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self. service manager was 5/10 acted like he cared but body language spoke for its self. More

Had a great experience at the dealership! The staff was friendly and patient and answered all of my questions without any pressure. They made the process smooth and stress-free. I appreciated The staff was friendly and patient and answered all of my questions without any pressure. They made the process smooth and stress-free. I appreciated their transparency. Would recommend! More

I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch! More

I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle. maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle. More

Everything went very well with Parker. Still learning all the bells and whistles on the truck. Still learning all the bells and whistles on the truck. More