Russ Darrow Chrysler Dodge Jeep RAM of Madison

Great Service On Jeep Grand Cherokee My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providin My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow. More

Purchase of a 2018 Dodge Grand Caravan" We were looking for a minivan for our daughter who is going through a divorce. We had started looking online and also talked to Crystal a week b We were looking for a minivan for our daughter who is going through a divorce. We had started looking online and also talked to Crystal a week before and test drove a minivan. After checking out other dealerships and online, we went back to Russ Darrow because they offered the best price and warranty on a used vehicle. We were very happy with our salesperson Crystal. She wasn't high pressure and we really appreciated that. The whole atmosphere along with the staff was very pleasant. Thank you all so much for helping us find a minivan for our daughter. She is very thankful, too. More

Restored my opinion of Russ Darrow Had a terrible first visit, but a week later I was put in touch with Andrew. He was super friendly, great at communicating and super patient! He put u Had a terrible first visit, but a week later I was put in touch with Andrew. He was super friendly, great at communicating and super patient! He put up with me changing my mind at the last minute and helped get the vehicle I wanted. In addition, he was very knowledgeable and just an all around great person to deal with. Would recommend and buy from again! More

Sales person curtious, knowledgable, dealership was clean and organized. Sales person was focused, cared, and likeable, and could answer every question. Would recommend dealership and finance person was he and organized. Sales person was focused, cared, and likeable, and could answer every question. Would recommend dealership and finance person was helpful explaining everything. More

Brought my car in #6 cylinder misfire, $344 later was told needed a complete valve job, took it to another shop, $500 cleaned out injectors and valves also fixed pinion seal, darrow complete waste of mon told needed a complete valve job, took it to another shop, $500 cleaned out injectors and valves also fixed pinion seal, darrow complete waste of money! More

BOB THE BIG GUY IS THE MAGIC MAN OF CAR SALES! This is my 2nd new vehicle purchase from Bob. Repeat customer & just as pleased as I was my 1st sale with him! Bob rocks! He is professional, personable, outgoi 2nd new vehicle purchase from Bob. Repeat customer & just as pleased as I was my 1st sale with him! Bob rocks! He is professional, personable, outgoing, fun & very knowledgeable. Plus he LOVES SNACKS! Don’t believe me? Bring him snacks while you get yourself in to the vehicle you want. If you’re in the market for a different vehicle go see Bob! I can’t say enough good things about him, or this dealership. I knew what I wanted & Bob didn’t try to up sell me on things I didn’t want or need. Bob is no BS sort of salesman yet really fun. If you’ve always hated the whole car buying experience, go see Bob! He will change how you feel about car salesmen. More

What other car dealers aspire to be The team at Russ Darrow “gets it.” We purchased a new Jeep from a competitor 9 months ago, and when the time came to look at a new vehicle for our da The team at Russ Darrow “gets it.” We purchased a new Jeep from a competitor 9 months ago, and when the time came to look at a new vehicle for our daughter, we instinctively went back to the prior dealer along with other competing brands. We chose Russ Darrow because they had the best selection of readily available vehicles, their follow up was prompt and business like (not promotionally annoying), and when it came time to close the sale, they were quick, efficient and consummate professionals. More

Excellent Personal experience. Knowledgeable about all vehicles looking at, and happy with what we came home with.. This is second vehicle purchased here in las Personal experience. Knowledgeable about all vehicles looking at, and happy with what we came home with.. This is second vehicle purchased here in last 2 years, and will return again when the time comes.. More

Great service today! Great service today. Oil change, tire rotation, vehicle inspection, and a free wash. It was very busy, but still received my service in a timely manne Great service today. Oil change, tire rotation, vehicle inspection, and a free wash. It was very busy, but still received my service in a timely manner. Thank you! More

Great customer service Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have always been great for other maintainer and repairs too. More