Russ Darrow Chrysler Dodge Jeep RAM of Madison

Jessica, and the technicians & cashier were great to work with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with t with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with the warranty company! More

They were quick to respond to my online inquiry and kept me updated the whole time in the process getting my car up here that I wanted to test drive. me updated the whole time in the process getting my car up here that I wanted to test drive. More

Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle. Comfortable waiting area. Very informative of things that need to be done with your vehicle. More

The replaced battery does not work. It is worse than when I brought it in. It is worse than when I brought it in. More

Thank you for an enjoyable purchase experience. I love my Jeep. Exactly what I was looking for. I love my Jeep. Exactly what I was looking for. More

Service department. . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedit . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep.. More

Good communication with repair updates and customer service. The cost of repair was a bit more than expected service. The cost of repair was a bit more than expected More

We picked up our car on Friday night. The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were not wiped down but dried in various areas of the interior, and the car had a half a tank of gas. Upon bringing this to the attention of our salesman, I was advised that he saw the same thing on the interior of the car (but made no offer to have it rectified), I was told they do not provide a full tank of gas because it is not a “certified vehicle” and I was told they would get the tire valve covers to me. Not even an apology. With a dealership the size of Russ Darrow, I would think we would receive a better level of customer service. More

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions. More

Took 3 1/2 hours to complete purchase even though I had an appointment and was pre approved. an appointment and was pre approved. More